Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.Welcome pageReturning Candidate? AIRPORT LANDSIDE OPERATIONS OFFICERRequisition ID 2018-3645Department AIRPORTMinimum Salary USD $17.45/Hr.Maximum Salary USD $22.75/Hr.Post End Date 7/11/2018Location US-UT-Salt Lake City Overview Under the direction of the Operations Manager Terminal/Landside Operations, incumbent ensures the safe, convenient and efficient operation of terminal front passenger loading and unloading areas by monitoring and directing vehicular and pedestrian traffic, issuing parking citations, inspecting vehicles, and relocating unattended vehicles as per airport security/safety regulations. Directs traffic flow in the terminal areas while providing assistance and direction through construction areas, informing passengers of alternate routes and provides high profile customer service to the traveling public. This is a position that requires the ability to understand the overall operation and layout of the Airport Landside roadways, Landside parking areas and Terminal areas, while conceptually preparing and proactively providing for the safe navigation of people through constantly changing, large-scale construction areas and changing tenant and Airport operations. Responsibilities TERMINAL FRONT AREA TYPICAL DUTIES:Serves Airport Landside by providing directions, information and friendly customer assistance. Also serves as a welcoming presence to over 40,000 passengers each day. Duties include making airport customers feel important and valued, ensuring customers have a good experience that exceeds their expectations at Salt Lake City International Airport. Ensures the smooth flow of vehicular and pedestrian traffic throughout vehicle loading and unloading areas. Directs traffic, issues parking citations, 5.71 civil notices of ground transportation violations, performs vehicle security inspections and issues temporary parking permits. Responds to citizen inquiries about improperly parked vehicles in the vehicle loading and unloading areas. Explains parking traffic code violations to citizens. May be required to testify in court regarding violations. Relocates unattended vehicles in accordance with applicable statutes, ordinances, and policies. Ensures safe pedestrian crossing during times of heavy traffic. May assist Airport Police with crowd control and special assignments. Monitors and walks assigned terminal front area, being continuously aware of vehicle flow, pedestrian safety and general Airport security. Contacts supervisor by radio to maintain communication and to request assistance as needed. Monitors use of the airport staging facility, bus plaza, commercial curbs, and restricted parking areas. Recommends and/or relocates vehicles, by towing or other means, to ensure proper vehicle flow is maintained. Reports missing signage. Initiates work orders concerning parking regulatory signs or other traffic situations requiring signage or improvement.INSIDE TERMINAL AREA TYPICAL DUTIES:Following the direction of the Landside Operations Supervisors or Airport Duty Manager, provides appropriate level of response to observed delays or passenger questions and assists by monitoring and directing passenger flow inside the terminal areas. Stands post along alternate pathways inside terminal areas, providing direction and assistance to the traveling public, airline employees, commercial vehicle operators, tenants, etc. in order to mitigate delays and confusion navigating through construction projects occurring at the Airport. Keeps informed of length and progress of various indoor construction projects in order to answer questions and provide accurate information about construction, Airport locations and general airport operations. May be required to be a first responder to structural emergency situations and for all medical incidents in the Airport Terminal. Transports patients and EMT personnel by way of the airports ambulance carts. Maintains current proficiency in Cardio-Pulmonary Resuscitation (CPR) techniques as well as operation of Automatic Electronic Defibrillators (AEDs). Interacts and coordinates with Airport Police and Airport Rescue Firefighter personnel. May be required to answer Landside Operations Supervisor duty phone to provide information and answer questions.OTHER DUTIES:Wears traffic safety clothing and equipment and/or provided uniform and performs passenger traffic control observing construction and passenger safety procedures. Uses radio to maintain contact with other Airport personnel and receive assignments and information and to transmit and receive information regarding traffic, flight information, and safety and security issues. Responds to locations within the airport to retrieve lost and found items and relocate them to proper areas for documentation. Contacts Airport Police to report and secure any suspicious items on Airport property. Uses computer and associated software for computerized records and logs of significant calls and incidents which have occurred during the work shift as well as tracking and reporting time and receiving Airport emails.Performs other construction navigation, traffic and passenger flow duties as assigned. Assists with the Americans with Disabilities Act (ADA) needs at the airport. Qualifications MINIMUM QUALIFICATIONS: High School diploma or GED, with a minimum of three (3) years paid experience in an enforcement or customer service related field, interacting with people under potentially adverse circumstances. Candidates who have practical working experience in a program regulated by ordinance and public sector policies are preferred. Demonstrated ability to read and write legibly, maintain accurate records. Ability to use a computer for the input of data and to receive and read email.Ability to analyze high stress and emergency situations quickly and objectively and determine a proper course of action to be taken. Ability to control stressful situations in a calm professional manner. Ability to problem solve for changing conditions and responds to inquiries with a high level of operational knowledge and customer service focus.Ability to maintain awareness within an environment containing numerous safety concerns, large numbers of passengers and noise while interacting effectively with passengers, vendors, tenants, supervisors and coworkers. Complete a physical exam as required. Possession of a valid state drivers license or Utah driving privilege card. Must be able to certify in CPR within 90 days. DESIRED QUALIFICATIONS: Conversational ability in a second language. Working knowledge of computers.