San Diego International is built upon the vision that every team member has a stake in bringing our “Good Feelings, Nonstop” brand to life for every passenger and fellow employee. Here at the Airport Authority, we love San Diego as much as we love flying, and we see our airport as an extension of the always friendly and sunny city we call home. If you’re looking for a team that values each other, does great work, and most importantly, has a lot of fun along the way, we invite you to apply today.

The Information & Technology Services department is looking for a self-directed individual with demonstrated technical, team orientation and interpersonal skills in a System Support Analyst I role. This is a 4 day  a week onsite and 1 day remote schedule position. The ideal candidate installs and configures servers, workstations, provides second level technical support services, and:

1. Interfaces with internal and external stakeholders to support servers; engages business and technical stakeholders in pursuit of business solutions and mutual goals; acts as system administrator for applications; contributes to projects design and implementation.

2. Analyzes business requirements and provides recommendations for server security enhancements; completes servers performance and capacity planning; backup systems; implements network and server security checks, system installations and updates.

3. Implements and manages virtual servers, storage area networks (SAN) systems and related storage systems; executes contingency and disaster recovery plans.

4. Contributes to business planning and interprets business objectives; supports business process designing, redesigning and integration of operational practices, studies business and technological trends.

5. Tracks and develops reports, data, tracks projects, forecasts financial projections; remains current with industry trends and sustainable practices; generates communication and learning plans on processes; supports other team members; performs related support and other duties as assigned.

Required Skills

Competencies

1. RELATIONSHIP MANAGEMENT - Ability to work with others to benefit the organizational business objectives and goals.

2. CRITICAL EVALUATION - Ability to analyze and define a problem, evaluate alternative solutions, and identify an optimal solution; listens and clarifies information as needed.

3. PROJECT MANAGEMENT - Ability to determine appropriate measures to achieve project goals and prioritize the measures; able to fully engage project participants to deliver an acceptable result in the time allocated.

4. ATTENTION TO DETAIL - Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.

5. COMMUNICATION - Effectively exchange information with stakeholders through various avenues, including but not limited to verbal, written, facilitation, and persuasion.

Required Experience

EXPERIENCE & EDUCATION:

1. Graduation from a college or university with a degree in computer science, management information systems or a closely related field.

2. One year of experience in server and associated systems.

3. Or an equivalent combination of training and experience.

IDEAL COMPETENCIES:

1. Windows OS 10/11, Microsoft Office 365, Teams, Autopilot, Adobe, Bluebeam, Symantec, F5.

2. Strong hardware trouble shooting skills.

3. Exceptional writing and speaking skills to construct a compelling business case and promote organizational objectives and brand.

4. Strong relationship-building, interpersonal and collaborative skills.

5. Strong organizational and multi-tasking in a fast-paced environment experience.

6. Ability to deliver targeted results to specification at cost and on schedule.

7. Experience with BMC TrackIT administrator or other ticketing services.

8. Experience with conference solutions like Crestron, Yealink, other.

9. Team delegation or project management skills.

DEPENDING ON EXPERIENCE AND QUALIFICATIONS, THE HIRING SALARY IS $69,675.

EEO STATEMENT

It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.

COVID-19 VACCINATION REQUIREMENT:

AS A CONDITION OF EMPLOYMENT, THE SELECTED CANDIDATE MUST PROVIDE PROOF OF FULLY-VACCINATED COVID-19 VACCINATION STATUS PRIOR TO THEIR FIRST DAY OF EMPLOYMENT UNLESS A MEDICAL OR RELIGIOUS ACCOMMODATION IS APPROVED BY THE SAN DIEGO COUNTY REGIONAL AIRPORT AUTHORITY’S TALENT, CULTURE & CAPABILITY DEPARTMENT.

PHYSICAL AND MENTAL DEMANDS

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation.

Competencies

1. RELATIONSHIP MANAGEMENT - Ability to work with others to benefit the organizational business objectives and goals.

2. CRITICAL EVALUATION - Ability to analyze and define a problem, evaluate alternative solutions, and identify an optimal solution; listens and clarifies information as needed.

3. PROJECT MANAGEMENT - Ability to determine appropriate measures to achieve project goals and prioritize the measures; able to fully engage project participants to deliver an acceptable result in the time allocated.

4. ATTENTION TO DETAIL - Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.

5. COMMUNICATION - Effectively exchange information with stakeholders through various avenues, including but not limited to verbal, written, facilitation, and persuasion.