San Diego International Airport was built upon the vision that every team member has a stake in bringing our “Good Feelings, Nonstop” brand to life for every passenger and fellow employee. Here at the Airport Authority, we love San Diego as much as we love flying, and we see our airport as an extension of the always friendly and sunny city we call home. If you are looking for a team that values each other, does great work, and most importantly, has a lot of fun along the way, we invite you to apply today.

Enjoy the flexibility of telecommuting as practiced by the hiring work unit as the Director, Business Intelligence.  We are searching for an individual with demonstrated leadership, communication, and analytical skills. The selected individual will drive customer experience innovations for the benefit of airport stakeholders and passengers, utilize data analytics and business intelligence to anticipate future innovations and;

1. Leads the digital transformation of the airport experience and terminal systems from both perspective of internal stakeholders and passengers through experience and process innovations.
2. Strategizes and directs the design, development, improvement, and governance of business intelligence (BI) systems, programs, and services to meet the airport's current and future information needs.
3. Collaborates cross departmentally (Operations, Development, Information Technology and Finance) to ensure the BI platform and its services provide accurate, timely and actionable information to its various data consumers. Drives toward education on and adoption of business intelligence in the enterprise.
4. Leads a team of business optimization strategists and data analysts and oversees prioritization, project, and task assignments to meet committed deliverables and on-demand requirements. Coaches and mentors associates to elevate their performance and ensures retention of qualified staff.
5. Ensures the reliability, security, and availability of systems for reporting, analysis, and data extracts.
6. Assesses and implements technology, data sources, processes, and people strategy to enable new insights, meet future business strategies and enhance the customer experience.
7. Works with industry (airline, government agencies, sanitation, maintenance, and concessionaires among others), internal stakeholders and passenger interest groups to build and maintain effective relationships and partnerships.
8. Drives innovation and development of solutions to meet customer needs; remains current on industry trends as it relates to customer experience and innovation to ensure strategy and roadmaps are met; analyzes and assess Key Performance Indicators to identify opportunities to improve the customer experience.
9. Directs the development of and monitors performance against the department’s budget; ensures the availability of program funding; manages and directs the devel­opment, implementation and evaluation of work programs, plans, processes, systems, and procedures; develops and administers the department budget.

Required Skills

COMPETENCIES:

1. LEADERSHIP: Engages and motivates individuals and teams to deliver results by defining work objectives, setting expectations, and recognizing achievements; ensures high productivity and commitment of team members by maintaining effective communication and relationships.
2. RELATIONSHIP SKILLS: Builds and maintains rapport with stakeholders, identifies and relates information and problems, champions initiatives and ideas based on mutually acceptable solutions with others of diverse background.
3. INTERPERSONAL & PRESENTATION SKILLS: Seeks and proficiently present information in writing, verbally and digitally, clearly present information, facilitates and persuades others in a group and one-on-one forum.
4. EXECUTES STRATEGY: Develop and execute departmental strategies designed to support organizational vision and goal attainment.
5. INFLUENCING SKILLS: Develops and engages stakeholders to shape outcomes, collaborates with others to deliver solutions, gains commitment and support for course of action, change culture and deliver on outcomes.
6. INTEGRITY: Exercise diplomacy and discretion in dealing with highly sensitive, complex, and confidential issues and situations.
7. AGILITY & PROBLEM-SOLVING SKILLS: Analyzes situation or factors and collaboratively generates alternative solutions, readily adapts behavior or new work methods to evolving and unexpected situations, flexible approach to work situations and manages change.

Required Experience

REQUIRED EDUCATION, TRAINING AND EXPERIENCE:

1. Undergraduate or technical certification with an emphasis in business intelligence, data analytics, information technology, computer programming, customer experience or a closely related field.
2. At least ten years of progressively responsible experience in designing, implementing and managing a business intelligence unit and at least five of which were in a management capacity.
3. Or an equivalent combination or training and experience.

PREFERRED QUALIFICATIONS:

1. Graduate Degree in Data Analytics, Information Technology, or closely related field.
2. AAAE, CM or ACI certification
3. Knowledge of ACRIS standards

THE HIRING SALARY FOR THIS POSITION IS $164,873.

COVID-19 VACCINATION REQUIREMENT:

AS A CONDITION OF EMPLOYMENT, THE SELECTED CANDIDATE MUST PROVIDE PROOF OF FULLY-VACCINATED COVID-19 VACCINATION STATUS PRIOR TO THEIR FIRST DAY OF EMPLOYMENT UNLESS A MEDICAL OR RELIGIOUS ACCOMMODATION IS APPROVED BY THE SAN DIEGO COUNTY REGIONAL AIRPORT AUTHORITY’S TALENT, CULTURE & CAPABILITY DEPARTMENT.

EEO STATEMENT:

IT IS THE POLICY OF THE SAN DIEGO COUNTY REGIONAL AIRPORT AUTHORITY TO PROVIDE EQUAL EMPLOYMENT OPPORTUNITY (EEO) TO ALL PERSONS REGARDLESS OF AGE, COLOR, NATIONAL ORIGIN, CITIZENSHIP STATUS, PHYSICAL OR MENTAL DISABILITY, RACE, RELIGION, CREED, GENDER, SEX, SEXUAL ORIENTATION, GENDER IDENTITY AND/OR EXPRESSION, GENETIC INFORMATION, MARITAL STATUS, STATUS WITH REGARD TO PUBLIC ASSISTANCE, VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAW. IN ADDITION, SDCRAA WILL PROVIDE REASONABLE ACCOMMODATIONS FOR QUALIFIED INDIVIDUALS WITH DISABILITIES.

PHYSICAL AND MENTAL DEMANDS

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation.

COMPETENCIES:

1. LEADERSHIP: Engages and motivates individuals and teams to deliver results by defining work objectives, setting expectations, and recognizing achievements; ensures high productivity and commitment of team members by maintaining effective communication and relationships.
2. RELATIONSHIP SKILLS: Builds and maintains rapport with stakeholders, identifies and relates information and problems, champions initiatives and ideas based on mutually acceptable solutions with others of diverse background.
3. INTERPERSONAL & PRESENTATION SKILLS: Seeks and proficiently present information in writing, verbally and digitally, clearly present information, facilitates and persuades others in a group and one-on-one forum.
4. EXECUTES STRATEGY: Develop and execute departmental strategies designed to support organizational vision and goal attainment.
5. INFLUENCING SKILLS: Develops and engages stakeholders to shape outcomes, collaborates with others to deliver solutions, gains commitment and support for course of action, change culture and deliver on outcomes.
6. INTEGRITY: Exercise diplomacy and discretion in dealing with highly sensitive, complex, and confidential issues and situations.
7. AGILITY & PROBLEM-SOLVING SKILLS: Analyzes situation or factors and collaboratively generates alternative solutions, readily adapts behavior or new work methods to evolving and unexpected situations, flexible approach to work situations and manages change.