Benefits:
Competitive salary
Paid time off
Bonus based on performance
Make a real impact every day.
As a Scheduler, you play a critical role in delivering exceptional in-home care. You are the connection point between clients and caregivers—making sure every schedule, every shift, and every match supports a great experience for both. Your organization, communication, and problem-solving skills directly impact the quality of care our clients receive and the success of our care team.
If you enjoy fast-paced environments, building relationships, and being the person who keeps everything running smoothly, this role is for you.
What You’ll Do
Be the communication hub
Answer and manage incoming calls with warmth, professionalism, and confidence
Communicate regularly with clients and caregivers to ensure services are running smoothly
Serve as a key liaison between caregivers and the office leadership team
Deliver a great client experience
Respond quickly and courteously to client needs, questions, and schedule changes
Receive and process referrals and inquiries with accuracy and care
Help ensure every client receives the right caregiver match
Coordinate and problem-solve
Schedule caregivers to meet client needs while balancing availability and preferences
Make smart, timely decisions when schedules change or urgent situations arise
Support Right at Home’s mission, values, and commitment to exceptional care
Stay organized and on top of details
Maintain accurate caregiver records and schedules in WellSky
Keep personnel and work records complete and up to date
Manage multiple priorities while staying calm and organized
Be a team player
Support caregivers with professionalism, respect, and integrity
Collaborate with the office team to keep operations running smoothly
Assist with on-call coordination as needed
What We’re Looking For
High school diploma or equivalent
At least 2 years of office, scheduling, or administrative experience
Strong communication and customer service skills
Comfortable using computers and scheduling systems
Ability to think on your feet and make good decisions under pressure
Knowledge of medical terminology is a plus
Reliable, organized, and able to work independently
Work Environment
Primarily office-based in a collaborative, supportive team setting
On-call availability may be required outside normal business hours
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.