Customer Service Clerk (Library Services) Salary $12,074.40 Annually Location Oviedo, FL Job Type Part-time Employment Department LS Library Services Division Job Number 2018-4322 Closing 11/22/2018 11:59 PM Eastern Description Responsible for daily customer service. Front line position provides customer service to the public in person and over a multi-line phone system. Data input; creates and updates customer accounts, maintains circulation of library items, handles financial transactions, and assists the public with routine questions, policies, and procedures. Essential Functions Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position. Responsible for opening, monitoring, and securing library circulation desk and readies library for use during operational hours. Sets up, balances cash drawer; follows closing cash procedures, secures equipment and funds. Operates computerized library operating system, registers library customers, collects payments, runs reports, maintains confidential library patron records, and verifies quality of data input. Responsible for greeting and welcoming customers, assessing their needs, and providing customer service, in person and by telephone. Provides assistance to the public regarding library information, rules, policies, procedures, and activities. Reports safety issues with library facilities, cleaning, or repair needs. Provides information from the public and data, to supervisor regarding library usage, issues, incidents, programs and safety concerns relevant to library operations. Promotes and provides information to the public about scheduled programs and activities which may include; library early literacy story programs, youth and adult reading programs, election and voting information, community meeting room information, and special programs. Assists in the development, organization, and oversight of library circulation services. Additional Duties : Maintains daily workflow, efficiently receives, processes, and maintains library materials in an organized manner on a daily basis. Instructs the public on the use of equipment, such as computer, copy machine, and self-check-out system, as needed. Works routinely with and assists librarians and other team members with various library tasks, story times, displays, and projects. May be assigned to order requested branch supplies. May be assigned the task of driving to a designated bank for weekly branch deposits. In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties. Minimum Qualifications Completion of High School Diploma or GED and six (6) months library, retail or office experience. Library experience is preferred. A comparable amount of education, training, or experience may be substituted for the minimum qualifications Additional Requirements Demonstrates excellent verbal and written communication skills, as well as excellent customer service skills in a professional and courteous manner at all times. Knowledge of business English, spelling, punctuation and general office processes. Ability to operate personal computers and standard office/library equipment in a safe manner. May include heavy lifting, reaching, and pushing heavy book carts. General knowledge of library circulation procedures, policies, and technologies. Must possess and maintain a valid Florida Driver's License required. All employees must attend Seminole County required trainings. Department specific trainings per position may be required. Must be available to work nights, weekends, holidays, other locations, and during emergency response operations. Competitive Wages: Our pay-for-performance system includes competitive hiring salaries and merit raises. Paid Time Off: New part-time employees accrue 83 hours per year of Paid Time Off. Accrual rates increase with service time. Paid Holidays: We observe 11 paid holidays which includes an employee birthday holiday and a floating Work/Life Day. Bereavement Leave: Employees may receive up to one week paid leave per fiscal year for absence due to the death of an immediate family member. Florida Retirement System: All employees in regularly established positions are automatically covered from the first day of employment. Deferred Compensation Plan (457): Employees may choose to have pre-tax payroll deductions made for deposit into this savings plan up to an IRS-established maximum. Employees Assistance Program: Our EAP provider can help employees and their families with issues such as personal/family matters, financial debt counseling, substance abuse, etc. Training and Development Program: The Employee Learning Center provides training opportunities for employees which promote performance, enhance employees work life experiences, and support the organizations plan. A calendar of training events is published regularly. Employees' Awards and Recognition: A program to reward outstanding performance and enhance service to the citizens of Seminole County. Credit Union: County employees are eligible to join the Fairwinds Credit Union. Wellness Center : Includes exercise equipment, resource library, and educational programs. Seminole County makes contribution on behalf of the employee and the employee is also required to make a 3% contribution. 01 How many years of paid Library work experience do you have? 0-1 years 1-2 years More than 2 years 02 How many years of Customer Service do you have? 0-1 year 1-2 years 2 or more years 03 How many years of Cash Register experience do you have? 0-1 year 1-2 years 2 or more years 04 Are you willing to work flexible schedules, including weekends and evenings? Yes No Required Question Agency Seminole County/Board of County Commissioners Address County Services Bldg., 3rd Floor 1101 East First Street Sanford, Florida, 32771 Phone (407) 665-7944 Website