Maximus is hiring an enthusiastic and engaged Provider Relations Senior Specialist to join our MassHealth Business Support Services (BSS).

The Provider Relations Senior Specialist is responsible for working directly with providers in researching and resolving provider issues through both structured outreach and training. as well as informal avenues of communication.

This is a hybrid role based in Boston, MA.

Job Description Summary

Job Summary

Essential Duties and Responsibilities:
- Develop and maintain provider relationships.
- Responsible for working directly with providers in researching and resolving provider issues both through structured outreach and training, as well as informal avenues of communication.
- Attend scheduled training sessions of other payers, vendors, professional associations as requested.
- Follow up on issues raised at any training session, including contacting Provider Associations with updated information, and updating future training protocols and materials.
- Conduct state-of-the-art training sessions and seminars in various locations, including the provider’s office when requested and appropriate.
- Develop educational messages and materials for existing providers to promote understanding of policies and procedures as well as good business practices.
- Create educational sessions that can be made available to providers via the customer Web Portal.
- Plan, develop and implement an account management strategy for assigned contract programs.
- Form and utilize interdepartmental communication workflows, protocols and relationships to coordinate all provider support within the contract Customer Service Team.
- Perform other duties as assigned.

Minimum Requirements:

- Bachelor's degree with 5+ years of experience.

Education and Experience Requirements

- 5+ years’ experience in related experience
- Experience with Healthcare (claims, credentialing, Medicaid eligibility)
- Strong communication skills, written and verbal
- Community outreach - Strong presentations and/or public relations skills
- Experience in writing and/or content development - Able to work independently managing providers
- Strong organizational skills, able to manage multiple projects simultaneously.
- MS Office Suite, including strong PowerPoint skills
- Willing to travel within the Boston, MA area as needed.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $70,000.00/Yr.

Posted Min

USD $52,100.00/Yr.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.