ELIGIBILITY COUNSELOR 2*-103118-171623 Salary $28,716.00 Annually Location Montgomery County, TN Job Type Full-Time Department CHILDRENS SERVICES Job Number 171623-079622 Closing 11/6/2018 11:59 PM Central Minimum Qualifications LOCATION OF (1) POSITION TO BE FILLED : DEPARTMENT OF CHILDREN'S SERVICES, CHILD AMD FAMILY MANAGEMENT DIVISION, MONTGOMERY COUNTY Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to one year of full-time responsible professional eligibility determination work. Substitution of Experience for Education: Qualifying full-time professional eligibility determination experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years. Substitution of Education for Experience: Additional qualifying graduate coursework in social work may be substituted for the required year of experience. OR One year of experience as an Eligibility Counselor 1* with the State of Tennessee. Other Requirements Necessary Special Qualifications: Applicants for this class must: Complete a criminal history disclosure form in a manner approved by the appointing authority; Agree to release all records involving their criminal history to the appointing authority; Supply a fingerprint sample prescribed by the TBI based criminal history records clerk. Examination Method: Education and Experience, 100%, for Preferred Service positions. Job Overview Summary: Under general supervision, is responsible for professional eligibility determination work of average difficulty; and performs related work as required. Distinguishing Features: *This is the working level class in the Eligibility Counselor sub-series. An employee in this class is responsible for interviewing clients and determining eligibility for monetary benefits for social services. This class is flexibly staffed with and differs from that of Eligibility Counselor 1 in that an incumbent of the latter functions at the entry level. This class differs from that of Field Supervisor 1 in that an incumbent of the latter supervises employees of this class. Competencies (KSA's) Competencies: Dealing with Ambiguity Problem Solving Time Management Drive for Results Approachability Compassion Composure Customer Focus Listening Patience Knowledge: Advanced knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Basic computer knowledge Knowledge of basic arithmetic applications Knowledge of basic office skills such as word processing and managing files and records Proficient knowledge of principles for providing customer service Skills: Active learning Active listening Basic computer skills Basic mathematical skills Communicating effectively, both verbal and written, as appropriate for the needs of the audience Critical thinking, problem-solving, and decision-making skills Effective organizational skills Proficient customer service skills Proficient keyboarding skills Time management Understanding written sentences and paragraphs in work related documents Abilities: Ability to be flexible and adaptable in various situations and environments Ability to be objective Accurately compares similarities and differences Adds, subtracts, multiplies, or divides quickly and correctly Applies general rules to specific problems to produce answers that make sense Combines pieces of information to form conclusions Communicates information and ideas verbally and in writing so others will understand them Concentrates on tasks over a period of time without being distracted Maintains focus in the presence of distracting sounds Manages time effectively Multi-tasks with competing priorities Performs simple office tasks Quickly make senses of, combines, and organizes information Retains information The basic ability to adjust one's actions in relation to others' actions Understands information and ideas presented through verbal and written communication Works as part of a team Works in diverse environments STATE EMPLOYEE BENEFITS Insurance There are a variety of insurance options available to state employees including: Annual Leave Full-time employees earn annual leave each month at a rated based on years of service as follows: Years of Service 0 up to 5 5 up to 10 10 up to 20 20 or more Annual Leave Earned per Month 1 day 1 and ½ days 1 and ¾ days 2 days Maximum Allowable days 30 days 36 days 39 days 42 days Leave earned in excess of the maximum allowable days will be transferred to the employee's sick leave account annually on the employee's anniversary hire date. Sick Leave All full-time employees accrue 1 day (7.5 hours) of sick leave per month, provided they work the major portion of that month. Bereavement Leave Leave with pay is granted for three days in the event of the death of an employee's spouse, child, stepchild, grandchild, parents, grandparents, siblings, stepparents, foster parents, or parents-in-law without charge to the employee's leave time. Two additional days of sick leave may be granted to provide a total of five days absence for this purpose. Family Medical Leave Allows up to twelve work weeks of leave each year to eligible employees for certain family and medical reasons. Continued health insurance coverage is provided during the leave period, and the employee is reinstated to the same or an equivalent position once the leave period has ended. *Leave may or may not be paid leave, depending on individual employee's leave balances for earned leave. Parental Leave Parental leave is an absence from work granted any employee who has been employed in state service for at least 12 consecutive months as a full-time employee. Parental leave is a combination of sick, annual, or special leave without pay for a period not to exceed four months following the birth of a child. Military Leave Granted in accordance with applicable state and federal laws, rules and regulations. Holidays Each year, full-time state employees receive 11 off with pay. Retirement State employees are automatically members of the . (TCRS) Employees must accrue 5 years of creditable state service to be vested (guaranteed retirement benefits when age requirements are met). Vested members of TCRS become eligible for service retirement upon completion of 30 years of creditable service or upon attainment of age 60. Employees may choose to make pre-tax contributions to a variety of investment options through the 401(k) plan or the 457 plan. A minimum $20 monthly contribution is required to participate in the plans. For the 401(k) plan, the state will match the $50 per month minimum contribution. The $50 match policy is evaluated on an annual basis. Under this program certain specific expenses (e.g.,medical and dental insurance premiums, medical expenses, dependent day care expenses) can be deducted from an employee's paycheck prior to taxes, resulting in a lower taxable income level. Higher Education Fee Discounts and Waivers A 25% discount on undergraduate tuition at any state operated institution of higher learning in Tennessee is available to children 23 years of age or under of full time state employees. In addition, full-time state employees with six months of continuous service are eligible to have tuition fees waived for one course per semester at a state institution. For further information on higher education discounts, click on Chapter 1540 on the web page. The Baccalaureate Education System Trust (BEST) was created by the Tennessee General Assembly for the purpose of providing Tennessee families with a means to save for their children's future college education costs. Wellness Program The works to increase employees´ knowledge of options for healthier lifestyles through information and events that focus on improving behaviors affecting your health. Some specific benefits offered through the program include health risk assessments, fitness events, smoking cessation programs, and various other benefits. EAP is a confidential counseling and referral service for all employees and their dependents. All services are strictly confidential and can be accessed 24 hours a day, 365 days a year. 01 Which best describes your level of education? (SC) (Note: If you are within 120 days of graduating, excluding high school, please select your pending degree.) Did not graduate from High School or obtain GED High School or GED Some College - 1 to 44 quarter hours Some College - 45 to 89 quarter hours Associates Degree Some College - 90 to 134 quarter hours Some College - 135 to 179 quarter hours Some College - 180 quarter hours or more Bachelors Degree Some Graduate hours - 1 to 35 quarter hours Some Graduate hours - 36 to 71 quarter hours 1 Year Masters Degree Some Graduate hours - 72 quarter hours or more 2 Year Masters Degree Doctorate Degree 02 How many years of experience of full-time responsible professional eligibility determination work do you have? No experience Less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years or more 03 How many years of experience as an Eligibility Counselor 1 with the State of Tennessee do you have? No experience Less than 1 year 1 year or more 04 How many GRADUATE quarter hours in Social Work from an accredited college or university do you have? (Note: To convert semester hours to quarter hours, multiply the number of semester hours you have completed by 1.5) Not applicable 1-35 quarter hours 36 quarter hours or more 1 YR MASTERS Required Question Agency State of Tennessee Address 505 Deaderick Street James K. Polk Building Nashville, Tennessee, 37243-0635 Phone (615) 741-4841 Website