Job Description

Under general supervision a Station Agent works in a booth at a Municipal Railway Metro station

Essential functions include but are not limited to:

• Provides public with information concerning MUNI fares, routes, schedules, and other connecting transit services, by speaking to patrons at the station and via a public address system, so that the flow of patrons will be smooth; includes assisting elderly and disabled persons.
• Maintains order at assigned station, by monitoring patron activities and by taking appropriate action when fare evasion or other illegal activities are observed in order to maintain the safety of the public.
• Responds to patrons complaints and requests for assistance by explaining and demonstrating the proper use of station fare equipment as well as explaining rules, procedures, policies.
• Performs routine checks on escalators and elevators and fare collection equipment to ensure smooth operation. This includes performing troubleshooting of the fare collection equipment.
• Uses monitoring equipment including display devices, communication equipment, fare collection equipment, and conveyance equipment by watching display monitors making visual checks to ensure proper service
• Responds appropriately in emergency situations by contacting Central Control, and then initiating appropriate response such as crowd control and/or station evacuation; activates/ensures proper operation of the fan control system (may be required to enter track-way/catwalk); performs minor fire suppression. In addition, requests appropriate professional and/or medical assistance for sick, injured or violent persons, so that corrective action can be taken to ensure the safety of the public; and MUNI employees and assets.
• Completes forms and reports as required, in order to maintain records and information; includes accident reports for claims department, reports for supplies and maintenance, and unusual occurrence reports. This includes lifting boxes of transit timetables, transfers, brochures, and other printed matter.
• Opens and closes assigned station by manipulation of gate assemblies and the preparation of station equipment for revenue service. This includes the turning on and off of conveyance and surveillance equipment; preparing revenue collection equipment, and performing safety checks of the station.

Nature of work: Requires incumbents to work weekends, different shifts and holidays; work alone in stations during early morning and late night hours; stoop, bend, kneel, reach, lift, and climb to perform a variety of duties; work in inclement weather; open and close stations by lifting and pulling gate assemblies weighing up to 50 pounds.

Qualifications

** MINIMUM QUALIFICATIONS:**

Two (2) years of verifiable work experience in a job requiring extensive public contact with a major portion of the duties dealing with complaints and inquiries.

Note: Positions require basic computer knowledge and skills (i.e. email, applications, etc.).

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Selection Procedures : (General Exam Process Information)

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Written Multiple-Choice Examination (Weight: 100%): Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and abilities in job-related areas that may include but not be limited to: knowledge of customer relations; ability to read maps; and ability to read and comprehend written materials.

This will be a computer-administered test to be taken at home or location of one’s convenience, but only within the time-period specified on the test notification. Candidates must have access to a computer and reliable internet connection to participate in this exam. Using a desktop or laptop is required, and the acceptable browsers are Google Chrome, Mozilla Firefox and Microsoft Edge.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426.

Additional Information

** Eligibility List/Score Report** :
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 24 months and may be extended with the approval of the Director of Transportation.

** Terms of Announcement and Appeal Rights** :
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov.]

The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency, ATTN: Human Resources Exams Unit, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

** Additional Information Regarding Employment with the San Francisco Municipal Transportation Agency** :

Information About The Hiring Process / Conviction History / Employee Benefits Overview / Equal Employment Opportunity / Disaster Service Worker / ADA Accommodation / Veterans Preference / Right to Work / Copies of Application Documents / Diversity Statement / SFMTA Employee Wellness Program

** HOW TO APPLY:**

Applications for City and County of San Francisco jobs are only accepted through an online process.
1. Visit https://careers.sf.gov/
2. Type "9131" into the "Search by class or keyword" field.
3. Click the link to open the job ad.
4. Select the “Apply Now” button and follow instructions on the screen.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information : If you have any questions regarding this recruitment or application process, please contact the exam analyst: Renée Strain at Renee.Strain@sfmta.com RS | CBT-9131-T00118 |Entrance

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.