Job Description

** APPOINTMENT TYPE: **Permanent Exempt – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

• Application Filing Deadline: December 23, 2025

• Recruitment ID: PEX-9174-162146

• Division: Transit Division

• Section/Unit: Transit Services

• Work Location: 1455 Market Street, 7th Floor, San Francisco, CA 94103

• Work Schedule: Varies

⚠️ Please Note: A cover letter and resume must be attached to the online application. ⚠️

** Position Description:**

Under direction of the Senior Operations Manager of Transit Services, the Subway Operations Manager is responsible for planning, monitoring, and supervising the day to day management of service through direct oversight of Subway Operations. The Subway Operations Manager will develop, implement, and maintain policies, Standard Operating Procedures (SOP). They will administratively monitor, practice, and control, in order to obtain smooth and effective operation of Subway Operations, and will coordinate the work activities of the Subway Operations staff and training staff between shift changes to prevent delays in required actions and/or to improve programs or services.

Additional responsibilities include receiving and analyzing division and Agency reports; managing Subway Operations overtime, preparing monthly and annual report; directing the gathering and analysis of information necessary to document and evaluate processes; identifying, recommending, and implementing alternative approaches, improvements, or changes; negotiating and resolving difficult and complex issues and problems within Transit Operations; leading the implementation of division and Agency goals, objectives, policies, and priorities at Subway Operations; and serving as Subway Operations liaison for both internal and external stakeholders.

** Examples of Important and Essential Duties:**

• Provides oversight of the overall transit operations at Transit Services in accordance with established policies and directives when the Senior Operations Manager is not on duty.
• Provides direction and supervision of the transportation operations within Subway Operations.
• Monitors and evaluates the effectiveness and efficiency of the service delivery system and recommends areas of improvement.
• Manages Subway Operations Supervisors and works with them on leadership skills and accountability.
• Develops, implements, and maintains policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls.
• Prepares monthly and annual reports on data collected at Subway Operations.
• Coordinates between Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA's multi modal transportation.
• Represents the Senior Operations Manager at meetings when necessary.
• Performs other duties as assigned.

Qualifications

** Minimum Qualifications**

1. Bachelor’s degree from an accredited college or university. AND
2. Five (5) years of experience in transportation-related operations and/or service management such as directing and coordinating public transportation services, transit workforce planning, and/or transit scheduling of which three (3) years must be at the professional or management level supervising staff. Professional-level experience consists of interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations; AND
3. A valid Class C, unrestricted driver license.

** _ _Substitution:__** Additional years of transportation-related operations and/or service management experience may be substituted for the required education in Minimum Qualifications on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

** Desirable Qualifications**

• Knowledge of federal, state and local legislation and regulations pertaining to transit service Subway Operations
• Knowledge and experience in train operations in non-exclusive right of way and within a subway environment
• Strong verbal and written communications skills with ability to produce (written and statistical) reports and presentations and to present effectively to senior and executive management.
• Knowledge and experience in bus operations
• Ability to effectively mentor staff
• Experience in staff development and training
• Understanding of all aspects of safety related to transit operations, service planning and coordination, service scheduling including workforce coordination.
• Ability and flexibility to work in a time-sensitive operations environment to respond quickly and effectively to unanticipated events and emergencies and to provide guidance to subordinates in crisis situations
• Strong leadership skills including fostering a team environment by ensuring to maintain clear lines of responsibility and accountability
• Ability to gain appropriate level of knowledge and skill to operate computer systems and programs necessary to perform duties
• Demonstrable skills and superior knowledge in working with office programs and software, such as Microsoft Word, Excel, Access and Outlook.
• Experience managing staff in cultural/community engagement, racial equity, transportation equity, inclusion, workforce/professional development, training, outreach, or mass transit services.

Additional Information

_ Verification:_
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

_ Selection Process:_
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

_ Drug Testing:_
The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9174 Manager IV is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing. All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time. Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll. The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.

In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history. Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules. SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

For questions or inquiries, please contact Human Resources Analyst Oriel Fong at Oriel.Fong@sfmta.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.