Description & Requirements

This is a hybrid position - the candidate must live within a commutable distance of Harrisburg, PA.

This role supports the PA-IEB (Pennsylvania Independent Enrollment Broker).

Essential Duties and Responsibilities:

• Supervise the data entry representatives; evaluate staff performance and conduct 90- day and yearly evaluations for representatives.
• Evaluate team performance to ensure complete Quality Assurance on Data Entry tasks and calls.
• Maintain records of attendance and timeliness reports; ensure staff meet established productivity and quality standards.
• Track completion and timeliness of assigned data entry tasks per business requirements; monitor assignments and queues to ensure performance requirements are met.
• Prepare summaries including productivity and monitoring results.
• Respond to and manage calls, provide responses to questions, and refer callers in the event of problems or concerns.
• Follow up on complaints and handle escalated tasks.
• Direct research activities, including investigations of reporting errors, which occur during the enrollment process, and examination of recipient and client problem resolutions.
• Maintain updated knowledge of data entry programs and systems as well as performance requirements and all applicable policies and procedures.
• Evaluate the need for training to ensure administrators maintain current knowledge of multiple programs and work closely with the quality assurance and training teams on the implementation of quality and training initiatives.
• Review and provide feedback on data entry documentation and processes.
• Attend supervisor meetings and conducts unit meetings with representatives and other duties assigned by Management.
• Strong communication skills
• Supervisor or Team Lead experience
• Metric/SLA driven
• Problem solving skills
• MS Office skills

Minimum Requirements:

• Bachelor's degree in related field.
• 3-5 years of relevant professional experience required.
• Equivalent combination of education and experience considered in lieu of degree.
• State government experience preferred.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Annual Base Pay Minimum for this Position

$ 43,500.00

Annual Base Pay Maximum for this Position

$
48,000.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.