Description & Requirements

Maximus is looking for a Supervisor - Installation in support of the Helpdesk and IT Support Program. The Supervisor - Installation will lead a team with purchase and installation responsibilities to include ordering and shipping both standard and non-standard hardware and software, shipping purchased items to the recipient, establishing and maintaining the client catalog, including regular updates, managing warranty repairs, providing installation services that meet or exceed SLAs and result in satisfied customers. This is a continuous process to refresh equipment as needed while also managing the extreme surges in activity. The team needs to efficiently obtain the equipment the customers need, while meeting performance goals, and shaping demand towards more standardized and cost-effective hardware and software.

Position is contingent upon contract award

This is an onsite role at our Washington, D.C. location.

Essential Duties and Responsibilities:

- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.

- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.

- Create and manage escalation procedures and ensures service levels are maintained.

- Develop information technology projects and provide strategic management and objectives for the department.

- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.

- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Analytical thinking skills.

- Detail oriented.

- Ability to develop and mentor others.

- Ability to foster teamwork.

- Organizational skills.

- Technical expertise.

- Debugging skills.

- Problem-solving.

- U. S. Citizen

- Ability to pass Federal background check

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .

Minimum Salary

$80,000.00

Maximum Salary

$100,000.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.