The Technical Writing Intern works with the MAXIMUS IT Knowledge Management team to create and revise technical documentation in support of MAXIMUS IT activities and goals. The Intern experiences a real-world professional environment, including project planning, collaboration with subject matter experts, and use of online tools.

Job Responsibilities:

• Obtain necessary information for document content by conducting independent research and by meeting with subject matter experts (SMEs) and other stakeholders.
• Gather, analyze, and compose technical information for a variety of documents including policies, processes, procedures, knowledge base articles, training presentations.
• Help create documentation schedules, including review and sign-off dates, and track work to meet dates.
• Format, edit, and perform quality assurance on your own work and the work of others.
• Receive text from technical staff and rewrite documentation in a clear and concise style.
• Apply editorial and visual standards for documents.
• Collaborate with project managers and project leads.
• Maintain and organize intranet websites.
• Create training materials.
• Complete all other duties as assigned.

• Currently enrolled in a full-time degree program, pursuing a bachelor’s degree in a communications-related field (such as technical communication or English)
• Excellent English language technical writing and editing skills, familiar with Chicago Manual of Style or similar style manual
• Proficiency with Microsoft Office/Office 365 applications
• Effective interpersonal and communication skills

Preferred Qualifications:

• Experience writing and producing a variety of document formats, including policy, process, procedure, knowledge articles, training, business communications
• Experience administering websites or blogs (such as SharePoint, WordPress, Drupal)
• Experience producing presentations using Microsoft PowerPoint, video
• Experience working in an IT operations organization
• Proven ability to manage multiple competing priorities and deliver high-quality results in a fast-paced environment.

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, aimed to become a leading provider for the administration of government health and human services programs worldwide. Maximus develops high-quality solutions to reach the needs of communities on a state, federal and local government level for a growing range of services. Our projects assist in contract tracing efforts, help citizens choose and enroll in a healthcare plan, provide training to individuals for achieving employment, deliver modern and innovative answers to improving efficiencies, and more.

Maximus offers the unique opportunity for our employees to positively impact people through the skills they use every day. We hire interns and recent college graduates from a wide range of majors (Social Sciences, Business, Public Policy, Government, STEM, Liberal Arts, etc.), leveraging experiences both in and outside of the traditional classroom environment. Our selection process emphasizes career readiness skills such as leadership, teamwork, critical thinking, communication and work ethic.

Maximus is the place to put your passions to work!

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.