Description & Requirements

The Technician 1 - Desktop Support will provide Desktop and operational support to assigned site and remote users. The individual will provide support for Windows 10/11 and some legacy Windows by evaluating and troubleshooting issues including running in-depth diagnostics. Identify, research and resolves technical problems. Perform PC builds including the use of image deployment software to perform imaging tasks. Correct application issues, solve and identify common PC software and hardware problems

Essential Duties and Responsibilities:

- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.

• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user

• Provide support for Windows 10/11 and some legacy Windows by evaluating and troubleshooting issues including running in-depth diagnostics

• Perform PC builds including the use of image deployment software to perform imaging tasks

• Document, track and monitor problems to ensure timely resolution

• Identify, research and resolves technical problems

• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware

• Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices

• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals

• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests

• Perform other duties as assigned by management

Minimum Requirements

- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicates routine information in a clear and accurate way with internal & external contacts.

• High school diploma or GED required

• Associate degree is preferred

• 0 - 2 years specialized experience

• Comp TIA A+ for hardware preferred

• Computer usage and Microsoft office knowledge are required

• Experience with computer Imaging, SCCM and Active directory

• Moderate knowledge of Microsoft Windows 7, Windows 10 or above.

• Basic knowledge of Microsoft Office suite 2010, 2017, O365

• Moderate knowledge of Outlook 2010, 2017, O365

• Basic knowledge of SCCM

• Basic to Moderate trouble shooting skills

• Basic understanding of Networked printers, Scanners, Multifunction devices

• Ability to lift up to 50 pounds

• Moderate to Advanced customer service skills

• Strong verbal and writing skills

• Moderate to Advanced ability to convey technical information to non-technical users both verbally and in writing

• Work within a team framework and structure

• Uphold and enforce company, enterprise and team policies and procedures

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$16.88

Maximum Salary

$26.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.