Office of the Attorney General Job Announcement GENERAL DESCRIPTION Performs routine to complex case initiation, docket coordination, legal support, or other Child Support Program technical support and assistance work. Child Support Technician may serve as Team Lead and assist in training others. Provides a high level of customer service at all times. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work and make a positive difference in the lives of all Texans. ESSENTIAL JOB FUNCTIONS Opens cases on the Texas Child Support Enforcement System (TXCSES); checks for duplicate cases, assesses cases to determine case type, validity and completeness of information; requests missing information or documents; forwards cases to the appropriate Child Support Officer (CSO) Enters, retrieves and updates child support case information on TXCSES Verifies locate and employment information using all available sources Review and maintain child support virtual files for accuracy in the Enterprise Content management (ECM) repository Monitors TXCSES and other computer databases to identify new or updated locate information Responds to routine telephone inquiries concerning child support cases Scan and index documents MINIMUM QUALIFICATIONS Education: Graduation from high school or equivalent Education: Completion of two years (sixty credit hours) from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, complex clerical, secretarial. Skill in using a computer for word processing and data entry/retrieval Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% Typing at 30 words per minute (typing test is required at time of interview) PREFERRED QUALIFICATIONS Skills: Proper use of punctuation, sentence structure, grammar and spelling Other Language: Ability to proficiently read, write, and speak Spanish TO APPLY All applications for employment with the Office of the Attorney General must be submitted electronically through www.WorkInTexas.com. A State of Texas application in WorkInTexas (WIT) must be completed to be considered. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. WIT JOB MATCH: Occupational Category: Protective Services; Occupation: Criminal Investigators and Special Agents; Industry: Public Administration. THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER DIVISION: Child Support - CIS San Marcos 051 POSTING NUMBER: 18-0613 JOB TITLE: Child Support Technician II MONTHLY SALARY: $2,195.00-$2,475.00 DEPENDING ON QUALIFICATIONS POSTING DATE: March 14, 2018 DURATION: Until Filled LOCATION: 250 S. Foxtail Run, San Marcos, TX 78666 ------------