911 IFD Telecommunicator Salary $34,320.00 Annually Location IFD, IN Job Type Full Time Department Indianapolis Fire Department Job Number 04574 Position Summary Position is responsible for receiving and evaluating emergency and non-emergency calls for our Fire and Medical services agencies. The incumbent is responsible for dispatching the appropriate units and following established protocol for both Fire and Medical request. The incumbent is required to initiate Emergency Medical Dispatch procedures and provide appropriate pre arrival and or medical instructions on Medical calls. Telecommunicators are responsible for answering emergency and non-emergency radio traffic and act as a critical part of every incident by facilitating request and insuring procedures and protocol are followed. Position Responsibilities Works assigned days and schedule (nights, weekends, holidays, shift may vary). Processes emergency and non-emergency request received via telephone, radio or in person while remaining apprised of all Fire and EMS unit status within our jurisdiction. Provides pre-arrival and or life saving instructions to callers reporting an emergency. Follows established policies, procedures, rules and regulations in handling emergency calls and incidents. Enters information into CAD, VESTA, Map, EMSystem, Locution and/or other systems used accurately. Acquires and maintains certifications as required by the Division. Operates CAD, Motorola MC7500, Locution, EMSystem, VESTA Telephone, VESTA Mapping, recording and monitoring devices. Maintains the confidentiality of all information. Acts as regional EMS Center. Operates portable and mobile radios, IHERN system. Operates Back up CAD system and work in Back up PSAP. Learns and uses SPAN Cards. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time. Qualifications High School education and/or GED and a minimum of two (1) years' prior work related experience is required. Be effective in treatment of customers whether face to face and/or telephonically in a professional and courteous manner. Telecommunicators must be able to acquire and maintain EMD certification, APCO PST1 (or department equivalent and CPR certification within 3 months of hire date. Must pass Critical assessment test, all certification courses and successfully complete the IFD Communications training program. Must be able to read a map and provide directions, monitor road and weather conditions and make necessary adjustments. Must be able to hear as well as communicate effectively. Must type and enter and dispatch information accurately. Attention to detail is required each call or transmission, every day. Incumbent must be able to work under extremely stressful conditions. Telecommunicators deal with confidential information and must maintain confidentiality. Telecommunicators are periodically on call. Independent Judgment Position requires the knowledge of established policies and procedures, which controls most of the actions in this position. Incumbent must also rely on training and experience in cases when an incident falls outside of established SOP's. Most often there is a supervisor available to assist employee with unusual situations. Employee must be able to quickly (within seconds), determine when they are in need of supervisory or other assistance and request said assistance. All rates are bi-weekly. Anthem CDHP High Single: $28.80 EE + Spouse: $68.66 EE + Child(ren): $50.13 Family: $93.02 Anthem CDHP Medium Single: $44.70 EE + Spouse: $106.58 EE + Child(ren): $77.81 Family: $144.39 Anthem CDHP Low Single: $59.83 EE + Spouse: $142.67 EE + Child(ren): $104.15 Family: $193.28 Anthem Dental High Single: $13.93 EE + Spouse: $29.66 EE + Child(ren): $33.22 Family: $52.78 Anthem Dental Low Single: $8.04 EE + Spouse: $15.97 EE + Child(ren): $21.62 Family: $33.22 ANTHEM Vision Plan Single: $2.80 EE + Spouse: $5.06 EE + Child(ren): $5.42 Family: $8.21 Optional Life Insurance Employee Only (rates per $1,000 per month) Additional: <25 $0.07 25-29 $0.07 30-34 $0.10 35-39 $0.12 40-44 $0.16 45-49 $0.27 50-54 $0.44 55-59 $0.73 60-64 $0.97 65-69 $1.61 70 + $2.49 IMPORTANT PERF UPDATE: 1. All employees hired/rehired prior to 1/1/2017 are grandfathered into PERF Hybrid plan. The Hybrid plan consists of two components: Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours. Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension. 2. Employees hired/rehired by the City and County after 1/1/2017 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan. With the PERF My Choice: Retirement Savings Plan, the ASA is split up into two parts: Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours. Part two - This consists of an additional variable rate contribution paid by the City toward your ASA. This variable rate contribution is currently 1% of your gross wages. Vesting in the value of the variable rate employer contribution will vary by length of participation. You are: 20 percent vested after 1 full year of participation 40 percent vested after 2 full years of participation 60 percent vested after 3 full years of participation 80 percent vested after 4 full years of participation 100 percent vested after 5 full years of participation 3. City Employees hired/rehired after 1/1/2017 that are members of the City AFSCME labor union can choose to enroll in either the PERF My Choice: Retirement Savings plan or the PERF Hybrid plan. Both of these plans are described above. Employees have 60 days to choose which option they want, and by state law this cannot be changed. If no choice is made, the employee will then be automatically added to the PERF My Choice: Retirement Savings plan. The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three-percent (3%) contributions. Employees may contribute up to an additional ten- percent (10%) of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent (13%) of an employee's compensation per pay period. Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account. Questions relating to PERF may be directed to INPRS - PERF at: Indiana Public Retirement System Public Employees' Retirement Fund One North Capitol, Suite 001 Indianapolis, Indiana 46204 (888) 236-3544 01 I understand that I will be periodically "on call" which would require me to cancel personal plans Yes No 02 I understand that I could be exposed to abusive and profane language on the telephone. Yes No 03 I understand that I could have to take directions from a supervisor in front of my peers. Yes No 04 I understand that there may be times when I am required to forego lunch and breaks due to understaffing or shift activity. Yes No 05 I understand that I will be at a radio console that somewhat restricts my movement to an approximate 15 foot radius, except during my lunch and/or break periods, during a 12 hour shift. Yes No 06 I understand that I will have to learn all functions of the job: Complaint taking (answering questions, processing calls from citizens), ambulance and fire dispatching (which require receiving and transmitting messages over a radio frequency). Yes No 07 I understand that I will be expected to read and study several hundred pages of manuals, take notes, fill in study guides, and take written tests during my training period. Yes No 08 I understand that my actions, while performing this job, could contribute to someone's property being damaged, or someone being seriously injured, or dying. Yes No 09 I understant that while at work, I will be closely supervised and questioned routinely about why I followed a certain course of action, and should not take it personally Yes No 10 I understand that this job requires me to copy information as it is being received, simultaneously digest what I have heard, and respond immediately. Yes No 11 I understand that I may have to deal calmly with angry people when a problem is not my fault. Yes No 12 I understand that I may have to deal with a crisis call where a child might have died, a firefighter injured, or a woman assaulted, and then set my present feelings aside so I can deal calmly with an irate citizen complaining of his/her basement flooding. Yes No 13 I understand that if I use tobacco products, I may have to go without such for an entire shift, if necessary. Or use them only during scheduled breaks or lunch periods. Yes No 14 I understand that I will be working under constant electronic surveillance that records all telephone activity and all radio conversations from consoles. Yes No 15 Do you have a High School Diploma or GED? Yes No 16 Are you willing and able to work nights, weekends and holidays as necessary? Yes No 17 I understand that I will have 12 hour shifts. For example: 6:00 a.m. to 6:00 p.m. or 6:00 p.m. to 6:00 a.m. Yes No 18 Are you willing and able to rotate to or be assigned to any of the six shifts? Yes No 19 I understand to be considered for this position I must attach a cover letter to my application. Yes No Required Question Agency City of Indianapolis and Marion County Address 200 E. Washington Street CCB 1541 Indianapolis, Indiana, 46204 Phone 317-327-5211 317-327-5211 Website