911 IFD Telecommunicator Salary $31,200.00 Annually Location IFD, IN Job Type Full Time Department Indianapolis Fire Department Job Number 03985 Closing Continuous * Description * Benefits * Questions Position Summary Position is responsible for receiving and evaluating emergency and non-emergency calls for our Fire and Medical services agencies. The incumbent is responsible for dispatching the appropriate units and following established protocol for both Fire and Medical request. The incumbent is required to initiate Emergency Medical Dispatch procedures and provide appropriate pre arrival and or medical instructions on Medical calls. Telecommunicators are responsible for answering emergency and non-emergency radio traffic and act as a critical part of every incident by facilitating request and insuring procedures and protocol are followed. Position Responsibilities Works assigned days and schedule (nights, weekends, holidays, shift may vary). Processes emergency and non-emergency request received via telephone, radio or in person while remaining apprised of all Fire and EMS unit status within our jurisdiction. Provides pre-arrival and or life saving instructions to callers reporting an emergency. Follows established policies, procedures, rules and regulations in handling emergency calls and incidents. Enters information into CAD, VESTA, Map, EMSystem, Locution and/or other systems used accurately. Acquires and maintains certifications as required by the Division. Operates CAD, Motorola MC7500, Locution, EMSystem, VESTA Telephone, VESTA Mapping, recording and monitoring devices. Maintains the confidentiality of all information. Acts as regional EMS Center. Operates portable and mobile radios, IHERN system. Operates Back up CAD system and work in Back up PSAP. Learns and uses SPAN Cards. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time. Qualifications High School education and/or GED and a minimum of two (1) years' prior work related experience is required. Be effective in treatment of customers whether face to face and/or telephonically in a professional and courteous manner. Telecommunicators must be able to acquire and maintain EMD certification, APCO PST1 (or department equivalent and CPR certification within 3 months of hire date. Must pass Critical assessment test, all certification courses and successfully complete the IFD Communications training program. Must be able to read a map and provide directions, monitor road and weather conditions and make necessary adjustments. Must be able to hear as well as communicate effectively. Must type and enter and dispatch information accurately. Attention to detail is required each call or transmission, every day. Incumbent must be able to work under extremely stressful conditions. Telecommunicators deal with confidential information and must maintain confidentiality. Telecommunicators are periodically on call. ****All interested candidates must attach a cover letter that responds to the following questions: What skills or qualities do you possess that make you an ideal candidate for the Indianapolis Fire Department? What interests you most about being a 911 IFD Telecommunicator? Independent Judgment Position requires the knowledge of established policies and procedures, which controls most of the actions in this position. Incumbent must also rely on training and experience in cases when an incident falls outside of established SOP's. Most often there is a supervisor available to assist employee with unusual situations. Employee must be able to quickly (within seconds), determine when they are in need of supervisory or other assistance and request said assistance. All rates are bi-weekly. Anthem CDHP High Single: $29.60 EE + Spouse: $70.59 EE + Child(ren): $51.53 Family: $95.63 Anthem CDHP Medium Single: $45.95 EE + Spouse: $109.57 EE + Child(ren): $79.99 Family: $148.43 Anthem CDHP Low Single: $61.51 EE + Spouse: $146.67 EE + Child(ren): $107.07 Family: $198.69 Anthem Dental High Single: $13.53 EE + Spouse: $28.79 EE + Child(ren): $32.25 Family: $51.24 Anthem Dental Low Single: $7.80 EE + Spouse: $15.51 EE + Child(ren): $20.99 Family: $32.25 ANTHEM Vision Plan Single: $2.59 EE + Spouse: $4.68 EE + Child(ren): $5.02 Family: $7.60 Optional Life Insurance Employee Only (rates per $1,000 per month) Additional: <25 $0.07 25-29 $0.07 30-34 $0.10 35-39 $0.12 40-44 $0.16 45-49 $0.27 50-54 $0.44 55-59 $0.73 60-64 $0.97 65-69 $1.61 70 + $2.49 01 I understand that I will be periodically "on call" which would require me to cancel personal plans * Yes * No 02 I understand that I could be exposed to abusive and profane language on the telephone. * Yes

• No 03 I understand that I could have to take directions from a supervisor in front of my peers. * Yes * No 04 I understand that there may be times when I am required to forego lunch and breaks due to understaffing or shift activity. * Yes * No 05 I understand that I will be at a radio console that somewhat restricts my movement to an approximate 15 foot radius, except during my lunch and/or break periods, during a 12 hour shift. * Yes * No 06 I understand that I will have to learn all functions of the job: Complaint taking (answering questions, processing calls from citizens), ambulance and fire dispatching (which require receiving and transmitting messages over a radio frequency). * Yes * No 07 I understand that I will be expected to read and study several hundred pages of manuals, take notes, fill in study guides, and take written tests during my training period. * Yes * No 08 I understand that my actions, while performing this job, could contribute to someone's property being damaged, or someone being seriously injured, or dying. * Yes * No 09 I understant that while at work, I will be closely supervised and questioned routinely about why I followed a certain course of action, and should not take it personally * Yes * No 10 I understand that this job requires me to copy information as it is being received, simultaneously digest what I have heard, and respond immediately. * Yes * No 11 I understand that I may have to deal calmly with angry people when a problem is not my fault. * Yes * No 12 I understand that I may have to deal with a crisis call where a child might have died, a firefighter injured, or a woman assaulted, and then set my present feelings aside so I can deal calmly with an irate citizen complaining of his/her basement flooding. * Yes * No 13 I understand that if I use tobacco products, I may have to go without such for an entire shift, if necessary. Or use them only during scheduled breaks or lunch periods. * Yes * No 14 I understand that I will be working under constant electronic surveillance that records all telephone activity and all radio conversations from consoles. * Yes * No 15 Do you have a High School Diploma or GED? * Yes * No 16 Are you willing and able to work nights, weekends and holidays as necessary? * Yes * No 17 I understand that I will have 12 hour shifts. For example: 6:00 a.m. to 6:00 p.m. or 6:00 p.m. to 6:00 a.m. * Yes * No 18 Are you willing and able to rotate to or be assigned to any of the six shifts? * Yes * No 19 I understand to be considered for this position I must attach a cover letter to my application. * Yes * No Required Question Agency City of Indianapolis and Marion County Address 200 E. Washington Street CCB 1541 Indianapolis, Indiana, 46204 Phone 317-327-5211 317-327-5211 Website http://www.indy.gov