Summer Intern - Office of Continuous Improvement Job ID: 33585 Department: Office of Continuous Improvemt Location: World Trade Center4 World Trade Center Responsibilities The Port Authority offers 12-week paid summer internships to students that provide the opportunity to work with knowledgeable and experienced professionals on assignments critical to operating, maintaining, and expanding the transportation infrastructure for one of the greatest economies in the world. Assignments include hands-on projects to cultivate technical, writing, communication and team-building skills. The diversity of our businesses creates a variety of opportunities for students to gain exposure to the work of a first-class public agency The Office of Continuous Improvement department is looking for a summer intern to join their team! Specific responsibilities include but are not limited to: * We are seeking a graduate summer intern to help the Office continue to build on its continuous improvement capabilities and toolkit. * The selected candidate will provide support across the Authority's various business functions. * Assisting with the identification, development, implementation, and tracking of continuous improvement initiatives * Collaborating with staff and line departments on data collection, data analysis, and/or workshop facilitation * Preparing reports and/or presentations based on findings from data analyses and/or workshops. * Past intern projects include developing a customer sentiment analysis of call center and other customer survey outputs, analyzing data from a multi-year survey for one of our facilities, building and implementing an intercept customer experience survey, and collecting and analyzing data on airport security lines. The Office of Continuous Improvement (OCI) improves productivity, reduces cost, generates revenue, improves customer experience, and fosters innovation. It identifies and implements improvements to enhance customer experience, business processes, operations, maintenance, and capital deployment. Priorities include:Improve productivity and organizational efficiency, and reduce costs, enhance customer experience, build a culture that fosters innovation, collaboration, and accountability, institutionalize continuous improvement mindset and practices Qualifications * Students must be enrolled in an graduate program for the upcoming Fall 2019 school semester. * We are seeking interns who are talented, driven and who have a genuine interest in contributing to the success of the New York/New Jersey region. * We welcome applications from a diverse range of University disciplines and concentrations. * Successful candidates will be self-starters with excellent communication, research and applicable technical skills. Desired * Strong analytical skills and a desire to develop them further while also sharing best practices and analysis tools and techniques with teammates * An interest and/or experience in any of the following fields: lean management, design thinking and service design, change management and industrial psychology, and data analytics About the Program * Interns have the opportunity to support their departments with critical projects such as analyzing regional demand data for our airports, conducting interview assessments, development of our annual budget, designing sustainability initiatives, and developing operational plans for retail development. * On the job, learning is supported by networking sessions with senior management, intern meet and greets and facility tours; broadening your understanding of the agency.