Description & Requirements

MAXIMUS is currently recruiting for a Trainer to support our Centers for Disease Control and Prevention (CDC) program. The Trainer is responsible for delivering contact center training within the project. The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. This position is highly visible to the client (CDC). Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead.

This is a temporary position expected to end August 31, 2026

The hours of operation are Monday - Friday 8:00 AM - 5:00 PM EST

Must be available to work weekends and holidays as business needs require

This is an SCA Federal position - see pay rate details below

Essential Duties and Responsibilities:

- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
- Bachelor’s degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence.
- Professional demeanor and attitude.
- Project management, leadership, problem solving and organizational skills desired.
- Facilitation, presentation and public speaking skills.
- Adapts well to frequent change.
- Ability to work independently.
- PC Proficiency, especially MS products (Word, Excel, Project, PowerPoint, & Access).
- Strong MS Office skills and experience.
- This position requires all work to be performed within the Continental US.

***This position requires you to use your own device - personal computer or laptop. Tablets, iPads, and Chromebooks are not permitted.

Home Office Requirements:

- Must provide your own device/equipment: Computer or Laptop required.

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

- OS for Windows - Windows 10 or Windows 11

- OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

- Head set with microphone and monitor required.

- Hardwired internet (ethernet) connection.

- Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to [1] www.speedtest.net).

- Private work area and adequate power source.

- Video calls may be requested on occasion. Proper background and attire is required.

Minimum Requirements

- High School diploma or equivalent required; Bachelor’s degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .

Minimum Salary

$20.01

Maximum Salary

$36.32

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.