Training & Communications Specialist

MAXIMUS

MAXIMUS

Training & Communications Specialist

Raleigh, NC
Full Time
Paid
  • Responsibilities

    The incumbent develops and executes training and outreach materials (PowerPoints, resources, forms, live and webinar trainings) for internal and external stakeholders, performing research and analyzing efforts to create and implement a comprehensive training program. This position also assists in gathering and reporting on performance results, maintaining and organizing departmental documents, and working in collaboration with other departments to ensure outreach activities are developed and delivered effectively and efficiently. Some travel for onsite training with external stakeholders may be required.

    ESSENTIAL FUNCTIONS

    1. Designs, develops and implements training curriculum and supporting materials.
    2. Develop training schedules based on the evaluation of the need for new staff.
    3. Develop and deliver training through input and communication with the client, Training and Outreach Manager, and Project Director.
    4. Ensure Operations teams are provided with updated knowledge required for the project, which includes management of changes to scope and direction.
    5. Communicate operating policies and procedures and ensure compliance with contractual agreement.
    6. Arrange staff training on a regular and ongoing basis regarding telephone protocols and project information obtained through quality assurance monitoring.
    7. Performs other duties, as necessary or assigned by the Training and Outreach Manager.

    ACCOUNTABILITY

    • Accountable for meeting all established training and outreach goals for the project

    • Ability to lead and drive effective training and outreach

    • Outstanding work ethic, integrity, and value system

    • Excellent written and verbal communication skills

    • Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies

    • Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice mail and email messages are returned expeditiously

    • Excellent organizational skills

    • Excellent negotiation and interpersonal skills, including ability to use effective diplomacy in dealing with senior business leaders and other business parties

    • Ability to work independently with minimal day-to-day supervision

    • Ability to interact professionally and collegially with referral sources (hospital & nursing home staff, physicians, social service workers, etc.), state contract officers, and coworkers

    • Advanced skill with word processing, spreadsheet, presentation, and publishing software (Microsoft Word, Excel, PowerPoint, Publisher, and Visio strongly preferred)

    Education

    • The job requires successful completion of a Bachelor’s degree in Education, Communications, English, or related field. Directly related work experience can be substituted for the required college degree on a year-for-year basis.

    Experience

    • The job requires three (3) or more years of experience in professional training setting.
  • Qualifications
    • High School Diploma with 0-2 years of experience.
    • May have additional training or education in area of specialization.
    • Works on assignments that are routine in nature, with responsibilities easily learned on the job.
    • Acquires job skills and learns applicable policies and procedures to complete routine tasks.
    • Able to read, understand & perform assignments within prescribed guidelines.
    • Communicates routine information in a clear and accurate way with internal & external contacts.

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

  • Industry
    Government Administration
  • About Us
    With a focus on more effective and efficient government programs, MAXIMUS has operated under our founding mission of "Helping Government Serve the People"​ since 1975. Our 30,000+ professionals deliver high-quality business process and technology solutions, as well as specialized consulting services for government agencies across North America, Australia, the United Kingdom, Saudi Arabia and Singapore. Together, we offer better solutions that lead to better lives for participants of health, welfare-to-work, and child support programs.