Description & Requirements

Maximus is currently looking for a Training Coordinator to join the Maximus team! The Training Coordinator will design, develop, and implement training materials in a classroom-style training environment. The Training Coordinator will work closely with the training leadership team to assess the impact of each training course to ensure trainees are successful.

This is a hybrid-remote position located in New York City, NY and will support our Children and Youth Evaluation Services program (C-YES).

About Children and Youth Evaluation Services:

Maximus has partnered with the New York State Department of Health to establish the Children and Youth Evaluation Service (CYES) program to determine whether a child or youth is eligible for home and community-based services (HCBS) covered by Medicaid. CYES makes eligibility determinations primarily for children and youth aged 0-21 years who have been identified as being Medically Fragile (MDF) or having a Serious Emotional Disturbance (SED). CYES Nurse Evaluators conduct conflict-free evaluations of these children and youth to assess their needs for HCBS and develop person-centered plans of care. CYES Family Support Coordinators provide coordination and referral services and assist HCBS-eligible children or youth to apply for Medicaid.

Essential Duties and Responsibilities:

• Responsible for delivering training programs to various levels of project staff assisting with curriculum development, reviewing course materials, administering assessments and monitoring performance of classroom participants.

• Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.

• Deliver Instructor led training programs as needed to achieve business outcomes.

• Provide administrative support to Training classes and Training Team members, including class rosters, attendance sheets, assessments, test logs, evaluations, etc.

• May assist in scheduling of training sessions and individual onsite and offsite training programs, and supporting, when necessary, the coordination of training room set-up, audio-visual set-up, supplies and participant notification for training events.

• Participate in process and team meetings in order to identify and recommend changes to policies and procedures.

• Follow the regulatory approval and document management process when creating or updating training materials.

• Support Training Specialists in the classroom as needed.

• Compile training evaluations to support ongoing revisions to Training programs.

• Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.

• Responsible for adhering to established safety standards.

• Perform other duties as assigned by leadership.

Minimum Requirements:

• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

• At least 2 years of Call Center Operations or Training experience

• Skillful in navigating through current and new methods of technology to collaborate with colleagues and deliver training

• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects

• Adept at speaking effectively in interpersonal situations and before groups of people

• Advanced level proficiency in Microsoft Office (Power Point, Excel, Word, and Outlook)

Preferred Experience:

• 1 year of direct training experience in a human services environment and/or with instructional design and development

• 1 year of CFEEC Project Experience

• Hands on experience with e-learning platforms

• Direct experience utilizing Zoom and/or Microsoft Teams for training

Home Office Requirements:

• Candidates must have their own cell phone

• Maximus provides company-issued computer equipment

• Reliable high-speed internet service (you can test this by going to www.speedtest.net)

• Minimum 25 Mpbs download speeds

• Minimum 5 Mpbs upload speeds

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Hourly Base Pay Minimum for this Position

$20.00

Hourly Base Pay Maximum for this Position

$23.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.