Description & Requirements

As the Training Manager, you will lead and develop a team responsible for preparing agents to support law enforcement agencies effectively. In this role, you will oversee the full training lifecycle-including the design, delivery, and continuous improvement of training programs and knowledge resources. Your team ensures agents are equipped with the skills, materials, and accurate information needed to validate critical details within internal systems and provide timely, reliable guidance to partnering law enforcement entities.

You will also work closely with operations and subject‑matter experts to maintain high‑quality training content and ensure the knowledge agents rely on is current, clear, and aligned with program requirements.

This position is based on site at our Nashville location. Because the center operates 24/7, the Training Manager must be able to support a team that delivers training across multiple shifts-including evenings, weekends, and holidays.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Essential Duties and Responsibilities:

- Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.

- Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.

- Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.

- Develop and implement training programs and materials to ensure business requirements are met for effective operation programs.

- Complete hiring and performance management processes to support a high performing training team.

- Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provide highly skilled feedback on operations staff performance in scheduled training and informal skills-based coaching.

- Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.

- Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.

- Review, evaluate, and modify existing and proposed programs.

- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.

- Maintain a library of training aids.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- Call center knowledge and experience preferred.
- Ability to work onsite in Nashville, TN required.

- Because the center operates 24/7, the Training Manager must be able to support a team that delivers training across multiple shifts-including evenings, weekends, and holidays.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

Minimum Salary

$68,900.00

Maximum Salary

$90,000.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.