Description & Requirements

As a Training Specialist, you will be responsible for delivering engaging, effective training that prepares agents to successfully support law enforcement agencies. In this role, you will facilitate instructor-led classes, guide learners through essential systems and procedures, and ensure agents are confident in validating critical information and communicating accurate, timely details to partnering law enforcement entities.

You will manage the full classroom experience-from preparing training materials to monitoring learner progress and ensuring mastery of required knowledge and skills. You will work closely with the Training Manager and Knowledge Management team to ensure that training content is accurate, up to date, and aligned with operational needs.

This position is based on site at our Nashville location. Because the center operates 24/7, Trainers must be able to deliver and support classes across multiple shifts-including evenings, weekends, and holidays.

Position is contingent upon contract award

Must be a US Citizen

Must have the ability to pass a federal background check.

Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.

Minimum Requirements

- High School diploma or equivalent required; Bachelor’s degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.

- Must be a US Citizen

- Strong communication and facilitation skills, with the ability to engage remote learners effectively.

- Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.

- Call center knowledge and experience preferred.

- Ability to work onsite in Nashville, TN required.

- Because the center operates 24/7, Trainers must be able to deliver and support classes across multiple shifts-including evenings, weekends, and holidays.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

Minimum Salary

$24.34

Maximum Salary

$27.99

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.