Support Services Specialist ZA-0342-II (GS-9/11 equivalent) Department of Commerce 813 reviews - Gaithersburg, MD $56,233 - $88,450 a year Part-time Department of Commerce 813 reviews Read what people are saying about working here. Duties Summary This position is in the Engineering Laboratory Data, Security, Technology group of the Engineering Laboratory. Are you ready to explore your future with NIST? Your application may be shared with other selecting officials at NIST with opportunities like the one you are applying to. Additional selections may be made through this vacancy. This announcement will close at 11:59 p.m. Eastern Time on the date the first 250 applications are received or August 29, 2018, whichever comes first. Responsibilities In this position, you will serve as the Support Services Specialist for the computing services group within the Engineering Laboratory. This position will be directly responsible for directing and coordinating a variety of service functions that support the work of the group, taking administrative burden off of technical staff. Duties of this position include but are not limited to the following: Managing various group budgetary line items as directed by Supervisor; Analyzing, reviewing, and coordinating with the appropriate personnel on all financial issues, to include invoice review and billing error remediation; Providing first level review of annual IT Service Level Agreement (SLA) including annual invoice audit;df Monitoring, triaging, prioritizing and routing service requests submitted via the ticketing system or via telephone calls, assigning tickets to technical staff, migrating requests from the ticketing system to the project management system; Scheduling device checkout for the IT loaner pools for travelers; Scheduling virtual meetings for EL staff and associates, helping to set up workshops including assisting with A/V and IT equipment; Managing property for the group; Working with facilities to manage outages and provide quality assurance on renovations to lab and office spaces for the group; Managing IT asset database; Receiving visitors and answering calls; Scheduling meetings and managing calendars; Purchasing supplies, equipment and services; You will spend less than 25% of your work time administering time and attendance, arranging travel, and preparing procurement packages. Travel Required Not required Supervisory status No Promotion Potential 03 * Job family (Series) 0342 Support Services Administration * Requirements Requirements Conditions of Employment * You must be a U.S. citizen * You must be registered for Selective Service if applicable (www.sss.gov) * You must be suitable for Federal Employment * Merit applicants must meet time-in-grade/band requirements, as applicable Applicants must meet requirements by the closing date of this announcement. Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as a VEOA eligible which do not require time-in-grade/band. Qualifications Applicants mus t have one year (52 weeks) of specialized experience equivalent to the GS-7 federal level (ZA-I for NIST). Specialized experience is defined as experience helping to manage an office environment including procuring supplies and services, communicating with people outside of the group, creation and editing of spreadsheets, managing property, supporting facilities and equipment, responsibility for an organizational bank card, assisting with services, and working with a variety of administrative applications to perform internal tasks (e.g. travel, time and attendance, procurement, asset inventory). OR A master's or equivalent higher level graduate degree OR 2 full academic years of progressively higher level graduate education OR A combination of education and experience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Qualification requirements in the vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains Federal qualification standards. This handbook is available on the OPM website located at http:///www.opm.gov/qualifications Education This position allows you to qualify and be considered based on your education. To receive this consideration, please submit a copy of your transcripts to document that you have met the education requirement. Unofficial transcripts will be accepted in the application package. However, official transcripts will be required prior to a final offer of employment. Foreign education: Individuals educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for a U.S. equivalency evaluation of course work and degree. View a listing of these accredited organizations from the Department of Education's website . Provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing. Additional information A probationary period may be required. This position is covered by an Alternative Personnel Management System (APMS). This system replaces the General Schedule (GS) pay plan and grade with career paths and pay bands. For information regarding how the pay bands correspond to the General Schedule, click here. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions). Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, salary, duties performed for each position, and if the position is/was in the Federal government, you should provide the position series and grade level/pay band. The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response: * Skills using spreadsheet software to create, organize, sort, filter, and run reports. * Skills working with technical team members to assign requests appropriately and ability to work well with customers. * Skill using an enterprise calendar to schedule meetings between people. * Skills managing a corporate credit card. * Skill in the use of a wide variety of automated systems and software applications.* To preview questions please click here . Background checks and security clearance Security clearance Q - Nonsensitive Drug test required No * Required Documents Required Documents Applying under a Special Appointing Authority (i.e., VRA , 30% or more disabled veterans , Peace Corps, Schedule A/persons with disabilities ): if you meet the minimum qualifications stated in the vacancy announcement, you will be forwarded to the selecting official for consideration and may be contacted for an interview. If two or more VRA candidates apply and one or more is a preference eligible, Veterans' preference will be applied. Applying as a Merit Candidates: Your responses to the job questionnaire will serve as the basis for identifying best qualified candidates. Best qualified Merit and Veterans Employment Opportunity Act ( VEOA ) eligibles (i.e., candidates in the GOLD category) will be forwarded for consideration to the selecting official and may be contacted for an interview. Candidates must also meet time-in-grade/pay band requirements for consideration. Non-competitive consideration will be given to those Merit candidates that have held a position with the same promotion potential as the position advertised. Documentation (in the form of an SF-50) is required to show proof of promotion potential or highest grade held. Applying as an Agency Based candidate (i.e., outside the Federal government), your application package will be placed in one of three categories based on your responses to the assessment questions; Gold, Silver, or Bronze. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans. If non-veterans can be referred, the Best qualified (i.e., candidates in the GOLD category) will be forwarded for consideration to the selecting official and may be contacted for an interview. More information about the three categories can be found at: Category Rating Applying as a CTAP or ICTAP candidate: CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. Information regarding CTAP and ICTAP appointments and eligibility can be found at - CTAP/ICTAP The documents you are required to submit vary based on how you're applying (i.e., as a veteran or disabled veteran, current or former Federal employee, etc.). Please review the information on the following link to determine if there are any documents you need to provide - REQUIRED DOCUMENTS Failure to submit required documents, based upon how you apply, may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Official documents are not required at the time of application, copies are sufficient. If selected, official documentation must be submitted prior to appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education . Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. * Benefits Benefits A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits . NIST offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employee Retirement System. NIST also offers a broad array of work-life flexibilities and services to employees such as flexible work schedules, teleworking transit subsidies, on-site child care, fitness center, credit union, employee assistance programs, and free parking. Learn more about NIST's work life programs by clicking here. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered. usajobs.gov - 13 hours ago - save job - original job Apply Now Apply On Company Site Save this job