Job Description

The Office Coordinator is a public-facing, in-person position in the Victim Services Division (VSD). Under the supervision of the Deputy Chief of Victim Services, the Office Coordinator is primarily responsible for the intake, guidance, and coordination of resources for individuals seeking assistance. In addition, the incumbent is responsible for ensuring high levels of organizational effectiveness in order to successfully manage the day-to-day operations of the division. The position is multi-faceted with unique responsibilities that are instrumental in supporting the mission of the VSD.

** Examples of duties include, but are not limited to:**

• Oversee front-desk responsibilities to include, greeting individuals and assisting in acquainting them with a variety of ways that the Victim Services Division can assist them.
• Support and oversee a high volume of case assignments and daily review of incoming police incident reports, RECAPS, APS, Restitution, 311 calls, and SVU referrals for assignments to advocates. Triages all victim case assignments and inquiries to VSD daily by coordinating with team leads and supervisors.
• Covers the 350 Rhode Island Desk and coordinates in-person staffing for both Rhode Island and the Hall of Justice daily. Manage front desk operations including responding to daily emails, voicemails, and walk-ins.
• Maintain VSD SharePoint and OneDrive.
• Provide general administrative and victim advocacy support services to victims of crime and employees.
• Maintain accurate records and organize office operations, procedures, and inventory.
• Data entry into the case management system in eProsecutor.
• Manage vouchers, reimbursement requests, or invoices as needed and reconcile accounts.
• Direct supervision of Public Service Trainees, training, and mentorship specific to task and skill development and tracking progression. Lead biweekly unit meetings, schedule biweekly shadowing of public Service Trainees, and provide coaching. Collaborates with supervisors to offer advocacy enrichment training for skill set growth. Participates in mentorship and training of public service advocate trainees as needed.
• Successfully calendar and provide administrative support to Grants, RFP, and PMT reports. Participates in data collection of deliverables.
• Contribute to strengthening external relationships with community and/or governmental partner agencies by organizing, tracking, and calendaring operational agreements (OAs) and memorandums of understanding (MOUs).
• Leads and participates in staff and community training and/or presentations.
• Engagement in VSD special projects and Teamwork; Participates in VSD special projects (wellness committee, language capacity, MVA, Dog Program, Internship Program).
• Participates in the hiring process of new advocates.
• Work directly under the supervision of the Chief and Deputy Chief of VSD to assist with grant management and deliverables.
• Provides back-up for other Team Leads, as needed.
• Additional tasks as assigned.

Qualifications

Minimum Qualifications

Requires a minimum of 2 years of training, education, and/or experience in social welfare, behavioral science, criminology, psychology, or a closely related field and responsible social service, criminal justice, or advocacy experience.

Desired Qualifications

Ability to maintain highly confidential and time-sensitive information. Proven to have excellent communication skills. Strong written communication skills for data entry purposes. Experience with U-visas and knowledge of the criminal justice system. Bi-lingual in Spanish desired.

Demonstrates respectful, clear, and concise communication. Ability to work collaboratively and be a supportive team player. Ability to make independent and informed decisions. Expertise in Microsoft Office Suite and Outlook.

Additional Information

All applicants are required to submit the following supplemental materials in a single Word or PDF file along with their application:

• Cover Letter
• Resume

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement in the process. Additional supplemental materials may be requested during the recruitment process.

Salary Range commensurate with experience: $92,508 - $112,424 annually

The deadline to apply for this recruitment is Friday, May 16, 2025 by 5:00 PM

Contact: Shavaun Tolliver, Principal Human Resources Analyst (628) 652-4040

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.