Description & Requirements

Maximus is seeking individuals who can excel in a fast paced environment and effectively manage multiple tasks at once. Candidates should demonstrate strong listening and computer skills, exceptional attention to detail, and the ability to perform well under pressure. The WFM Analyst supports daily operations by monitoring call volume, staffing levels, and performance metrics to ensure service standards are consistently met. The role involves performing routine tasks, researching inquiries using various tools and systems, and helping maintain smooth call center operations through accurate, real time workforce insights.

This position is onsite at our Nashville location. The center operates 24/7; therefore, candidates must be able to work a shift during any time within a 24-hour period, including weekends and holidays.

Must be a US Citizen

This position is contingent upon contract award and will require you to pass a Federal background check

Essential Duties and Responsibilities:

- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards.
- Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.

- Must be a US Citizen

- Ability to work onsite in Nashville, TN required.

- The center operates 24/7; therefore, candidates must be able to work a shift during any time within a 24-hour period, including weekends and holidays.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

Minimum Salary

$25.00

Maximum Salary

$28.75

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.