Telework Eligible

Yes

Major Duties

• Acting as the primary point of contact for Defense Finance and Accounting Service (DFAS) personnel on all matters related to material sales, accounts receivable, and associated receivables issues.
• Providing input, direction, and information related to resolving billing issues.
• Supporting the customer operations organization, including Customer Relationship Management (CRM) Cells and Item Planning Teams (IPTs).
• Working with DFAS on complex accounts receivable issues and related processing requirements, including researching and resolving payment collections and Interfund issues, generating and transmitting bills, and monitoring payment collections.
• Coordinating with the customer account specialist on billing and collections data.
• Monitoring systems for accounts receivable issues.

Qualification Summary

To qualify for a Financial Customer Liaison, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-07 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Researching customer problems and resolving payment collections. Working with DFAS to resolve accounts receivable problems. Working with customers to resolve billing issues, obtaining receipt documentation, and addressing over-aged accounts. B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess: A Master's degree or equivalent graduate degree, OR 2 full years of progressively higher-level graduate education leading to such a degree. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-09 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

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