Telework Eligible

Yes

Major Duties

• Serves as a senior level technician for issues affecting DLA's worldwide enterprise IT production capabilities, including networks, applications, hardware, mobility devices and information systems.
• Monitor performance and availability of underlying architectural layers (i.e., application, network, and server) for performance and/or availability, interfacing with DoD/DLA and Contractor personnel.
• Recommends initiatives and assists in prioritizing projects, for example: Secure view, OneDrive, MSTEAMS configuration on Silver Support for user iPhones/iPads/Dell Tablets
• Assists customers with signing onto systems (thick clients, thin clients, zero clients, iPhone applications, Secure View endpoints, iPads or other tablets, etc.) and provides user assistance beyond the initial logon process.
• Serves as functional authority on one or more systems supporting Customer Support and Readiness CSR, including but not limited to Dameware, Great Bay, Purebred, Printing, and Work Space One.
• Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements.

Qualification Summary

To qualify for an IT Specialist (CUSTSPT), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements 3 including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditablespecialized experience includes: Evaluates plans and projects to identify potential problems and recommends corrective and effective action. Plans and performs program management and oversight for various projects and programs to meet customer IT requirements. Provides desktop support to classified systems, VIP customer support, Multi-Function Device printer support, iPhone support. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Nation's Logistics Combat Support Agency, responsible for delivering agile, adaptive, and resilient logistics support across the continuum of conflict.