Telework Eligible

Yes

Major Duties

• Provides complex management advisory and technical services on the ServiceNow Enterprise Platform and substantive IT applications software functions ...
• ...and modern practices residing on the ServiceNow Enterprise Platform to DoD manager and subject matter experts.
• Identifies and proposes solutions to the most significant, complex, and difficult DoD IT applications software and system interface issues supporting the ServiceNow Enterprise Platform.
• Monitors software development projects to ensure compliance with specifications; plans and coordinates the testing, installation, and implementation of ServiceNow software
• Responsible for providing technical expertise and guidance for the DLA Enterprise Core Platform team implementing and sustaining the ServiceNow platform and individual use case development teams.
• Provide technical expertise and guidance into the design, development, testing, and deployment of projects and programs developing on the ServiceNow Enterprise Platform
• Develops IT program policies, procedures, and practices for the ServiceNow Enterprise Platform, ensuring the agency is responsible, accountable, and in compliance with overarching directives and guidance
• Identifies new ways to meet the mission of DLA and work within the strategic direction of the CIO and PEO on the ServiceNow Enterprise Platform.
• Provides technical expertise and guidance supporting decisions regarding assigned programs and devises methodologies, techniques, ...
• ...and synchronized approaches to identify and propose solutions to unprecedented, difficult management or programmatic problems.
• Provides visionary technical leadership and guidance to cross-functional teams, fostering a collaborative and high-performing work environment.
• Employs strong interpersonal and communication skills to motivate, inspire, and empower team members, while effectively managing conflict...
• ...and driving team success in achieving Portfolio/Platform/ PEO objectives while delivering software solutions at a rapid pace
• Report status of programs to leadership, including current activities, risks, issues, and opportunities impacting the ServiceNow Enterprise Platform.

Qualification Summary

To qualify for an IT Specialist (INFOSEC), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: - Provides overall technical direction and guidance for the development, acquisition, testing, systems integrations, product improvement and fielding of ServiceNow platform and programs. - Provides expert technical guidance, based on knowledge of the automation platform industry, on the employment of automation platforms in DLA in the context of the agency business processes and has an expert knowledge/experience of integrating these platforms with all "flavors" of AI assets. - Develops IT program policies, procedures, and practices for systems ensuring DLA is responsible, accountable, and in compliance with overarching directives and guidance on ServiceNow platforms. - Plans, directs, controls, and ensures the integration of enterprise activities for major functional and complex programs, including programs and applications for the ServiceNow Programs. - Assures industry standards for ServiceNow are implemented for maximum effectiveness, efficiency, and success of assigned IT programs and IT sustainment. Experience leading and mentoring technical and non technical program staff in support of the ServiceNow Programs. Understanding of how resources can be maximized to get the most return on investment for ServiceNow and all of the products and applications that operate within the platform. - Experience working with the ServiceNow platform and more than two applications and products residing on the platform, understanding how applications on the platform interconnect to support a connected enterprise. Ability to conceptualize future interactions of all use cases on ServiceNow and be able to communicate how to maximize the investment of resources on the ServiceNow platform. B. Education Substitution: Applicants may not qualify for this position based on education in lieu of specialized experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Nation's Logistics Combat Support Agency, responsible for delivering agile, adaptive, and resilient logistics support across the continuum of conflict.