Telework Eligible

Yes

Major Duties

• Serves as an Information Technology (IT) expert with advanced knowledge in administering and supporting Citrix/VDI technologies.
• Serves as an advisor and senior staff specialist in the Enterprise Infrastructure Application Support Branch, Enterprise IT Architecture Division, Technical Foundation Services (TFS), and Enterprise IT Services (EIS).
• Provides technical guidance, analysis, advice, and troubleshooting / problem resolution on a wide range of operational problems involving enterprise IT services that impact enterprise operations in support of Citrix/VDI.
• Manages Enterprise Citrix Server Farms on a virtual platform, via VMware to include: all virtual server infrastructure needed to support Citrix project, Citrix XenApp, XenDesktop, NetScaler, and provisioning software/appliances,...
• ...perform installation, configuration, maintenance and support of servers in a Citrix XenApp and XenDesktop environment.
• Review performance metrics of VDI Farm infrastructure to ensure availability of resources for external or remote users and internal users making server adjustments to improve that availability.
• Prepare reports and records of work accomplishments, administration information, and work materials as required and prepares information for supervisor on project progress.
• Provide tier 3 level enterprise support for Citrix/VDI Applications, Remote and Tool Support Branch for both Non-secure Internet Protocol Router Network (NIPRNET) and the Secure Internet Protocol Router Network(SIPRNET).
• Research, document, and apply Security Technical Implementation Guides (STIGs) or other mandated security configuration changes to Windows operating systems OR ...
• ...applications to meet security compliance in support of Citrix/VDI and other Virtual Desktop Initiatives.
• Participate in planning, designing, conducting and evaluating the results of feasibility and performance studies and environmental tests of next generation of Citrix/VDI products for enterprise implementation.
• Receives trouble calls from end-users, provides all Tier III support to include: trouble-shooting or diagnostic routines and procedures, assesses the problem, determines actions necessary to resolve the problem, and takes those actions.

Qualification Summary

To qualify for an IT Specialist (SYSADMIN/INFSOEC), your qualifications must include: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Provides Citrix/VDI technical guidance, assistance, and advice to other personnel to facilitate and enhance the translation of customer/user expectations into automated requirements. Manages Enterprise Citrix Server Farms on a virtual platform, via VMware to include: all virtual server infrastructure needed to support Citrix project, Citrix XenApp, XenDesktop, NetScaler, and provisioning software/appliances, perform installation, configuration, maintenance and support of servers in a Citrix XenApp and XenDesktop environment. Review performance metrics of Farm infrastructure to ensure availability of resources for external or remote users and internal users making server adjustments to improve that availability. Researches and analyzes Citrix/VDI IT methods, techniques, and procedures to determine overall effectiveness to make recommendations to leadership to improve organizational efficiency. Implements temporary networking and server fixes for critical system failures; troubleshoots and coordinates problem resolution with vendors/other activities Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Nation's Logistics Combat Support Agency, responsible for delivering agile, adaptive, and resilient logistics support across the continuum of conflict.