Telework Eligible

Yes

Major Duties

• Provides technical support services such as planning, evaluation, testing, installation and support for DLA Enterprise Microsoft Windows Server environments, including hardware, software, and networking.
• Isolates, identifies, analyzes, evaluates, and resolves complex hardware, software, and/or communications problems.
• Coordinates software release and export procedures with management, customers, information systems (IS) and communications personnel to ensure that communications options and software are network compatible prior to export to the customer.
• Services as a technical mentor, provides guidance and informal cross training to less experienced technicians.
• Serves as a liaison between the local agency, DLA, Primary Level Field Activities (PFLA’s) and, where necessary, with vendors and contractors to determine feasibility.
• Also determines effectiveness of Microsoft Windows Server hardware/software/communications requirements for inclusion in DLA, Army, Air Force, Navy, and Joint Service Contracts.

Qualification Summary

To qualify for an IT Specialist (SYSADMIN/INFOSEC), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Providing server hardware and software support to include troubleshooting/problem resolution, ensuring all Window Server operating systems software, libraries and files are backed up and properly maintained. Participating in feasibility/performance studies of implementing near and long-term Microsoft Windows Server computing strategies based on technical architecture. For all positions, individuals must have IT-related experience demonstrating each of the four competencies listed: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

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