Telework Eligible

Yes

Major Duties

• Serves as a systems expert, advising program managers and leading technical project teams on the efficient functional analysis, design, testing, documentation, and...
• ...implementation of automated business solutions in a complex logistics applications environment that includes a variety of Government Off-the-Shelf (GOTS) and customized Commercial Off-the-Shelf (COTS) software components.
• Acts as technical lead for IT Specialists who provide system analysis services for Automated Information Systems (AIS) on ServiceNow supporting the business needs of the DLA user community.
• Provides systems analyst expertise for project teams to ensure the development of requirement solutions and related requirement documents...
• ...for proposed software fixes, enhancements, and other changes are consistent with both business policy and efficient system performance.
• Provides expert technical guidance to project teams, team members, and other organizational personnel, offering information and recommendations to coworkers and management personnel in order to simplify and streamline technical processes.
• Provides support to customers/system users, identifies criticality of reported problems and prepares responses and/or recommends solutions to customers.
• Collaborates with customers, contractors, and other stakeholders in support of applications residing on the ServiceNow platform.
• Provides input into scope, schedule, and cost associated with the projects assigned.

Qualification Summary

To qualify for an IT Specialist (SYSANALYSIS) your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: - Analyzes business processes in automated information systems (AIS) built around COTS and GOTS software to ensure that proposed system structures, designs, and updates maintain the operational efficiency and effectiveness of the software products and system infrastructure to the maximum extent possible according to system requirements, agency policy, and department regulations. - Provides IT systems expertise to lead project teams ensuring the technical solutions and related requirement documents for proposed system changes and software updates are consistent with business policies and efficient system performance. - Suggests resolutions to system design and problem issues that recognize potential trade-offs in system performance, efficiency, customer and business needs, the criticality of the process relative to other processes in the business area, and the technical options offered by the current software. - Provides expertise to individual project teams in identifying the best use of data elements, tables, internal data configurations, and tools within a COTS package in order to design and document application requirements and updates that can be subsequently developed and deployed, resulting in maximum system performance and accurate business process support. - Applies business process engineering concepts and methods sufficient to conduct projects designed to identify potential improvements in the way information technology is applied to key business processes. - Ensures application interfaces, extensions, forms, and reports comply with regulatory requirements governing IT security and DLA's logistics business processes. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Nation's Logistics Combat Support Agency, responsible for delivering agile, adaptive, and resilient logistics support across the continuum of conflict.