Telework Eligible

Yes

Major Duties

• Serves as an analyst and advisor to the Enterprise Business Systems (EBS) Portfolio Manager on the evaluation and improvement of programs, operations, and enterprise resource planning (ERP) applications operating on the SAP platform.
• Utilizes enterprise reporting tools, including ServiceNow and project management dashboard solutions, to extract, synthesize, and monitor workload metrics...
• ...lifecycle ticket-resolution trends, and portfolio key performance indicators (KPIs) in support of continuous process improvement.
• Analyzes program and operational performance to identify trends, deficiencies, risks, and opportunities to improve EBS portfolio performance and service delivery.
• Executes projects of special interest to the PEO and the Director, DLA Information Operations, and manages special programs on internal organizational issues focusing on continuously improving and monitoring the complex management programs assigned.
• Serves as a Project Manager, researcher, and expert advisor on special studies crossing PEO functional areas or across a single PEO portfolio, including studies requiring timely analysis, coordination, and recommendations for leadership decision.
• Recommends new methods and procedures to enhance the efficiency of operations within the PEO; plans and schedules projects; organizes materials; analyzes and coordinates as appropriate.
• Develops process maps, standard operating procedures, management controls, and performance measures to support and sustain approved process improvements.
• Leads and supports continuous process-improvement efforts by assessing current-state business processes; identifying root causes of delays, rework, inefficiencies, and performance gaps; developing and evaluating improvement alternatives...
• ...and recommending or implementing streamlined processes, controls, and performance measures.
• Develops final reports and recommendations on a variety of management issues involving a variety of functional business communities and portfolio stakeholders.
• Tracks and reconciles portfolio financials, monitoring allocation, commitment, and obligation data across PEO programs to ensure adequate funding for operational and development initiatives.
• Serves as a liaison for portfolio contract actions, tracking acquisition milestones, deliverable deadlines, contract periods of performance, and interorganizational support agreements to prevent gaps in service and identify potential execution risks.

Qualification Summary

To qualify for a Management Analyst, your resume must support: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements, including time-in-grade (General Schedule positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes but is not limited to: Analyzing program, project, or portfolio performance data to identify trends, deficiencies, risks, and recommended corrective actions. Developing statistical and narrative reports, briefings, dashboards, or other management products to support leadership decision-making. Monitoring workload, service-request, operational, project, or key-performance-indicator data to assess organizational performance. Coordinating program, financial, acquisition, contract, or project-management actions among multiple stakeholders. Analyzing and improving business processes by identifying inefficiencies, process gaps, root causes, and corrective actions; developing process maps, standard operating procedures, management controls, or performance measures; and supporting implementation and monitoring of approved improvements. B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

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