Telework Eligible

Yes

Major Duties

• Analyzes logistics, supply-chain, and customer-support processes to improve efficiency and customer satisfaction.
• Applies APEX/Continuous Process Improvement (CPI) tools to lead process-improvement events, studies, and corrective actions.
• Analyzes supply requirements, operational data, performance measures, and customer feedback to develop management recommendations.
• Coordinates with internal and external customers to resolve order, support, and material-related issues.
• Conducts program and customer-service reviews; develops process maps, metrics, guidance, and procedures to improve operations.
• Supports Risk Management and Internal Controls activities, including audit readiness, internal-control testing, risk mitigation, and corrective actions.
• Prepares briefings, reports, analyses, and recommendations; represents the organization in cross-functional process-improvement meetings.

Qualification Summary

To qualify for a Program Analyst, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Applying continuous process-improvement methods to analyze and improve logistics, supply-chain, or customer support operations. Analyzing operational data, supply requirements, performance measures, and customer feedback to identify problems and recommend solutions. Resolving complex supply, planning, inventory, order-management, or customer-support issues through coordination with stakeholders. Preparing studies, process documentation, reports, briefings, or recommendations for management. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Nation's Logistics Combat Support Agency, responsible for delivering agile, adaptive, and resilient logistics support across the continuum of conflict.