Telework Eligible

Yes

Major Duties

• Provide Enterprise level Subject Matter Expert (SME) support for Microsoft 365 services and Microsoft Exchange.
• Demonstrated expert-level knowledge in Tier 3 support for Microsoft 365 and Microsoft Exchange
• Provide expert technical guidance, analysis, and problem resolution for operational problems impacting enterprise IT services
• Lead root cause analysis (RCA) efforts for major incidents and develop long-term solutions to prevent recurrence.
• Isolate, identify, analyze, and resolve complex hardware, software, and communications problems across the enterprise
• Research, document, and apply security configurations to Windows OS, cloud environments, and applications to ensure compliance.
• Create white papers, technical reports, evaluations, and documentation to summarize findings.
• Utilize PowerShell for M365, Exchange, and Active Directory to automate tasks, manage configurations, and resolve issues.
• Design, develop, and maintain automation scripts and workflows to improve system efficiency and reduce manual interventions.
• Lead studies and tests of next-generation products to evaluate their feasibility and performance for enterprise implementation.
• Develop and coordinate technical projects, working collaboratively with other teams to achieve enterprise-wide goals.
• Participate in the planning and execution of disaster recovery and business continuity tests for critical IT systems.

Qualification Summary

To qualify for an IT Specialist (SYSADMIN/INFSOEC), your qualifications must include: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: - Progressive IT experience that shows an ability to support critical infrastructure at a tier 3 level in a large-scale environment. This involves serving as an Serves as a Subject Matter Expert (SME) escalation point for difficult and complex incidents involving Microsoft 365 with a focus in support Microsoft Exchange. - Support, administer, and troubleshoot Microsoft 365 services and/or Microsoft Exchange at a tier 3 level. To include the ability to isolate, identify, analyze and resolve hardware, software and/or communication problems. Develop, coordinate, and lead technical projects, working collaboratively with other teams to achieve enterprise-wide goals. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

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