Telework Eligible

No

Major Duties

• Coordinates customer complaints of poor performance with carrier representatives and recommends corrective action.
• Ensures economy and efficiency of operations are consistent with operating requirements and capabilities of the shipping and receiving operations.
• Plans and execute specific studies and recommend new and improved methods pertaining to transportation to ensure continuing enhancement of processes and provide better customer service.
• Provides advice and assistance to operating elements in connection with the transportation of freight and recommends more efficient and economical methods.
• Identifies, analyzes and resolves transportation issues adversely affecting production carrier relations and customer satisfaction.
• Studies shipping procedures to determine when appropriate to consolidate shipments and/or use alternate transportation modes to achieve more efficient operations.
• Validates correct transportation account codes at the time the original shipping and movement control documents are created.

Qualification Summary

To qualify for a Traffic Manager, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-10 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector.. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Participating in managing a transportation or traffic program Participating in conducting surveys and studies of the traffic management function, operating methods, procedures, and performance Assisting in performing loss and damage prevention work when this included responsibilities such as policy and procedures formulation and studies of traffic operations and services Providing advisory service from the transportation standpoint B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related in one of the following fields of study: accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-10 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-10. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

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