Job Description

Temp-to-hire opportunity for one of Petaluma's premier companies! Will be working REMOTE indefinitely.

Position Summary:

This position is responsible for all aspects of order processing from initial receipt of customer purchase order until the customer is satisfied with the delivery of their order. This position is the primary customer contact and is responsible for assuring the customer receives excellent service in addition to acting with Management as the internal interface for all customer post sales activity.

MAJOR RESPONSIBILITIES:

· Manage customer purchase orders with 100% accuracy to include pricing, discounts terms and logistics.

· Work with credit department to systematically set up all new customers and perform Account Setup documentation per procedure.

· Contact customers to coordinate ship dates and product availability.

· Return all telephone calls from customers within 24 hours.

· Respond to customers promptly regarding all inquiries, shipment delays and POD’S.

· Communicate sales orders changes and amendments to all appropriate departments.

· Prepare and coordinate various sales reports regarding shipping, bookings, open orders, back orders, forward orders and any related sales activities.

· Resolve, with accounting, any invoice/credit issues.

· Coordinate customer returns via RMA.

· Provide back up customer service for any and all ASR’S.

· Develop and maintain positive customer relations with both external and internal customers and staff.

· Maintain an excellent understanding of product and effectively communicate with regards to all product inquiries and questions

· Effectively present information and respond to questions from management and team members.

· Maintain excellent customer service to all accounts, sales reps and consumers.

· Attend internal and external meetings as requested.

· Demonstrate initiative and problem solving skills.