Job Description

OUR HIGH VOLUME CALL CENTER IN CONCORD IS SEEKING A CUSTOMER SERVICE/CALL CENTER ROLE!

LOCATION: Concord, CA COMPENSATION: $17 - $18/hr. RESPONSIBILITIES:

• Ability to review and discern appropriate actions based on video footage
• Ability to watch multiple videos/monitors simultaneously
• Initiate outbound calls to customers, police agencies and emergency contacts
• Handle and bring to resolution, inquiries from customers and police regarding dispatch
• Schedule and route service tickets
• Deal with customer calls in regards to repairs
• Ensure technicians are on time in their routes
• Call customer to reschedule appointments
• Assist callers with questions regarding service, billing, dispatch, or account information
• Perform problem-solving skills and pulling out a calculator to help explain bills and numbers to customer
• Perform various account file maintenance actions

REQUIREMENTS:

• Ability to follow directives and specific procedures
• Answer and follow-up on alarm signals
• Provide excellent customer service
• Provide basic support to all customers
• High Volume Customer Service Skills
• Answer telephone calls in a timely manner
• Protect confidential customer information
• Provide Technical support & Troubleshooting

EXPERIENCE:

• Call Center experience (preferred)
• Surveillance experience (preferred)
• MS Excel (preferred)