Job Description

OUR HIGH VOLUME CALL CENTER IN CONCORD IS SEEKING A CUSTOMER SERVICE/CALL CENTER ROLE!

LOCATION: Concord, CA COMPENSATION: $17-19/hr DOE RESPONSIBILITIES:

• Ability to review and discern appropriate actions based on video footage
• Ability to watch multiple videos/monitors simultaneously
• Initiate outbound calls to customers, police agencies and emergency contacts
• Handle and bring to resolution, inquiries from customers and police regarding dispatch
• Schedule and route service tickets
• Deal with customer calls in regards to repairs
• Ensure technicians are on time in their routes
• Call customer to reschedule appointments
• Assist callers with questions regarding service, billing, dispatch, or account information
• Perform problem-solving skills and pulling out a calculator to help explain bills and numbers to customer
• Perform various account file maintenance actions

REQUIREMENTS:

• Ability to follow directives and specific procedures
• Answer and follow-up on alarm signals
• Provide excellent customer service
• Provide basic support to all customers
• High Volume Customer Service Skills
• Answer telephone calls in a timely manner
• Protect confidential customer information
• Provide Technical support & Troubleshooting

EXPERIENCE:

• Call Center experience (preferred)
• Surveillance experience (preferred)
• MS Excel (preferred)

Company Description

For over 50 years, Nelson has been a trusted workforce solutions firm connecting companies of all sizes with resources that help build efficient, productive teams across the enterprise. Using our expertise and customized solutions, we deliver flexible, scalable staffing, recruiting, and payrolling programs to organizations in California and other major job markets. Our business partners appreciate our genuine approach, exceptional service, and swift adjustment to shifting workforce needs. With a commitment to transparency, authenticity, and credibility, we help talented candidates find new jobs and careers and employers find the right employees to help them achieve their strategic business goals.