JOB ROLE

Bobbi Brown Cosmetics is more than a make-up and skincare brand, it is all about lifestyle; simple, clean and modern.

Bobbi Brown celebrates real women by empowering them with the skill and know-how to be the best version of themselves. As Retail Artist Manager, you will ensure your team of Retail Artists are performing to the best of their abilities by motivating and leading by example. Working in conjunction with the field team on strategy and team management, you will ensure the brand objectives are delivered. In order to lead your team to success, you will work alongside the Education, Artistry and Sales teams to ensure their growth and development.

KEY RESPONSIBILITIES

As part of our talented Management team, you will consistently exceed the customer expectations acting as a role model for the team by providing personalised lessons aligned to the brand philosophy of teaching the customer simple “How To’s” in order to become her own make-up artist.

On a day-to-day basis, you will be responsible for your team of Retail Artists’ performance by working with the Sales team to set objectives based on the store’s business needs, empowering them to deliver and to support their growth and development within the brand.

In order to ensure your store is delivering the ultimate Bobbi experience to each customer and is competitive within the department store, you will work closely with the business and the retailer to implement strategy, create events that reflect the Bobbi philosophy and ensure all aspects of the counter run smoothly.

The Bobbi Brown environment is an approachable, friendly and inviting space for our consumer to visit and for you to work in, therefore we encourage you to create strong positive working relationships with your team to fuel this atmosphere.

MORE ABOUT YOU

• Proven retail management/assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Please note: the success of your candidacy would be on contingent on completion of the next stage of the recruitment process – requirements of the role & completion of your video assessment. If you require any adjustments to our recruitment process because of a disability or for some other reason, please ensure you contact 0800 917 1399 as soon as possible. QUALIFICATIONS

• Experience within customer service, ideally in retail

• Strong communication skills for interacting with customers and your team

• Passionate about the beauty industry and its trends

• Enjoys working in a fast paced environment 

• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

JOB: Retail - Store PRIMARY LOCATION: GB-ENG-Brighton and Hove JOB TYPE: Standard SCHEDULE: Full-time SHIFT: Variable JOB NUMBER: 229784 Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.