With more than 25 brands Estée Lauder Companies is the global leader in prestige beauty, recognized for its skincare, make-up, fragrances, and hair care products. 

In Switzerland, Estée Lauder has the main Supply Chain Hub for Travel Retail and EMEA. To strengthen our Global Travel Retail Organization, we are looking for a motivated and experienced Customer Service Coordinator (B2B), to be based in Wollerau, Switzerland. 

Within the Travel Retail (TR) organization, Customer Service aims at strategically supporting business growth and delivering value through the operational execution of customer service activities.

JOB RESPONSIBILITIES: In this multifunctional role, you ensure a top customer service experience by taking care of specific retailers/customers independently. You manage, enter and process all incoming orders from your customers, whilst taking fulfillment and stock availability into account. On top of that, you also monitor the timely finishing and shipping of the orders. You work very closely with the sales force of your marketing area and the regional offices as well as with the internal departments on site. In addition, you help improve the daily processes and you handle claims and issues.

QUALIFICATIONS

WE ARE LOOKING FOR SOMEONE WHO BRINGS:

• At least 2 year of experience in a very similar, international position in a B2B environment
• Commercial Background or similar with practical experience in Customer Service;  Bachelor Degree (BA) in Business Administration, Supply Chain or related discipline preferred
• Excellent communication skills in English, additional languages are a plus
• Work experience with a common ERP system in order management, and general IT-affinity
• Able to set priorities and manage time efficiently
• Flexible and independent individual with the ability to adapt (agility & flexibility) in a fast-growing environment
• Creative problem-solving and analytical skills
• Structured work approach
• Excellent communication and customer service excellence orientated personality being service and quality minded
• Detail-oriented

Are you a flexible team player who would like to join our motivated team and be a part of our success story?

Do you feel comfortable in an international environment? If you are interested in taking on this challenge?

We are looking forward to receiving your application.

JOB: Customer Service PRIMARY LOCATION: Europe, Middle East, Africa-CH- JOB TYPE: Standard SCHEDULE: Full-time SHIFT: 1st (Day) Shift JOB NUMBER: 224104

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.