The Ecommerce Coordinator, Too Faced Online will be responsible for the execution of Ecommerce oriented marketing and content, website refreshes/enhancements, strategic merchandizing, QA efforts as well as inventory management, asset trafficking & product setup and customer service point person.

This candidate will also plan and coordinate timing for refreshes and all site projects that require copy, creative, & engineering resources from inception through launch to ensure both deadlines & business goals have been successfully accomplished. The candidate will accomplish this by working closely with key cross functional teams (Ecomm & Creative) to plan and prioritize project tasks.

This role will work very closely with the following teams: ELC Online production, Global Marketing, Creative/Copy, and Customer Service. This position reports into the Director of Global Ecommerce, Too Faced Online. The Candidate should be highly organized, meticulous, and comfortable with excel, QA & multi-tasking. A passion for online and the beauty industry is a must. Excellent communication skills, deadline oriented & strong attention to detail is also a must.

PRODUCT/DATABASE SUPPORT:

• Responsible for ongoing maintenance and updates to the product database, including addition of new products (gather product details/images/copy) and continually monitoring/changing outdated information (e.g. discontinued products, price, etc.) and actively merchandising for optimal site experience
• Oversee and monitor product inventory daily, including forecasted quantities of saleable and sample products as well as out of stock items and arrival of new product launches – ensuring updates are made in a timely manner and communicating to external & internal teams
• Manage sample inventory/allocation as well as ensure images are available for samples. If images do not exist for samples, work with internal/external to acquire them
• Active merchandizing of the site to ensure a best-in-class customer experience - i.e. removing sold out items, moving down older products, removing seasonal copy that is outdated, etc
• Conduct final user testing and quality assurance processes on all new offer codes and new products to ensure accuracy, browser compatibility and highest quality user experience
• Serve as the team’s main point of contact for Online Sales Planning team regarding new launches, samples, and all tracking associated with new inventory for the brand sites
• Serve as the team’s primary point of contact for Customer Service and Operations for all promotions, marketing plans, new products and consumer questions and issues; Work with senior team members to resolve Customer Service issues
• Continually monitor brand site online promotions and proactively notify team of any changes that need to be made
• Participate in Online planning meetings regarding new product launches, emails, promotions, etc. Assess new programs and promotions based on historical analysis. Take and distribute meeting notes

MARKETING/SITE SUPPORT

• Manage set up of promotional offer codes and offer QA for all promotional campaigns. Work closely with Accenture to set up & test thoroughly
• Management of promotional samples: Monitor samples inventory, manage all new sample set up in database, and liaise closely with North America Ecommerce team on promotions to ensure accuracy
• Communication liaison to Customer Service team with regards to customer issues/comments, as well as keeping the Customer Service team apprised of updates in marketing calendar/promotions
• Manage all kitting requests of online sets and set up of SKUs in product database
• Maintain marketing & content calendars and distribute updates to Online, Customer Service teams
• Assist in QA of special ecommerce projects

Qualifications

Skills:

• 0-2 years’ related experience; online experience a plus
• Bachelor’s Degree
• MS Office with proficiency in Excel, .NET experience a plus, Data entry or project management a plus
• Detail-orientated individual with strong organizational skills
• Excellent verbal and written communication skills. Strong communicator, highly organized, strong ability to multi-task and prioritize in a face-paced environment
• Embraces both big picture objectives and keen ability to follows through on details
• Excellent at working toward a deadline, keeping projects on track
• Excellent time management skills
• Positive, committed attitude

The anticipated base salary range for this position is $25.50/hr to $37.75/hr. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results as well as participation in the share incentive plan.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company

Job: Online / E-Commerce
Primary Location: Americas-US-CA-Irvine
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2314898

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.