POSITION SUMMARY:

The M·A·C Artist represents the image, products and culture of the company to the customer.

Their primary responsibility is customer service and sales, achieved through exceptional communication skills and artistic abilities.

Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.

RESPONSIBILITIES:

1. CUSTOMER SERVICE & SALES

Provide welcoming, personal, professional service to all customers at all times

Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive

Suggest groups of appropriate products and colours to meet and exceed customers’ needs

Assist customers with product and services selection and information

Perform professional and appropriate makeup applications to achieve the look the customer desires

Inform customers of available services, MAC consciousness programs and philosophies

Obtain customer data for MAC Addict book or other client list as required

On closing the sale, thank the customer and invite the customer to a future visit

Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives

Adhere to current “good counter practices”

2. TEAM WORK

Give great internal customer service and develop good working relationships with colleagues

Be punctual and manage time on counter effectively

Keep informed about products, company information and store information

Actively participate in store theme days, events and new product launches

Achieve Skills Certification requirements

Actively participate in MAC training sessions and partnered store mandatory training sessions

3. MAINTAINING WORK ENVIRONMENT

Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business

Maintain a clean and organised work area.

Maintain tester units in proper schematic order, replace products once authorised by a manager

Replace any broken or damaged products (authorised by a Manager)

Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas

Inform management of any store maintenance or Health and Safety issues which might lead to accidents

4. ADMINISTRATIVE ASSISTANCE ACTIVITIES

Assist with inventory counts

Be responsible for booking demos and lessons

Adhere to proper security procedures regarding handling of cash and assets

5. ASSIST IN INVENTORY MANAGEMENT

Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day

Communicate low on stock and out of stocks to the Retail Manager

Assist in the proper rotation of stock

6. ADHERING TO THE COMPANY POLICIES AND CONTINUALLY SETTING AN EXAMPLE IN CUSTOMER SERVICE, DRESS CODE AND THE PROFESSIONAL STANDARDS EXPECTED BY MAC

Please note: the success of your candidacy would be on contingent on completion of the next stage of the recruitment process – requirements of the role & completion of your video assessment. If you require any adjustments to our recruitment process because of a disability or for some other reason, please ensure you contact 0800 917 1399 as soon as possible

QUALIFICATIONS

• While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise 
• All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software 
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

JOB: Retail - Store PRIMARY LOCATION: GB-ENG-Manchester JOB TYPE: Standard SCHEDULE: Full-time SHIFT: Variable JOB NUMBER: 226554 Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.