The Regional Education Trainer is responsible for leading the execution of core training strategies by developing the service, artistry, selling and product knowledge and leadership skills of M·A·C Artists and Managers. Regional Education Trainer will support training strategies across wholesale and retail channels through an integrated educational approach which encompasses classroom-based education, in-store support training and digital & social learning.

PRINCIPLE ACCOUNTABILITIES:

Deliver best-in class education, service & artistry skill development and training through Artist, Store & Retail Manager education and augmented digital learning/social engagement strategies:

Classroom, Core Training & Seasonal Education Programs (25% of time): Prepare, plan & facilitate New Hire On-boarding, Seasonal and Skill Development Trainings both in-person classroom and/or facilitated virtually. Boot and Boost Camp Workshops to accelerate Artistry and Skill Certification percentages for MAC Artists & Managers. Develop and contribute to specialized training strategies, including - Freelance/On-Call Training, commercial leadership training for Store and Retail Manager development on how to coach service and artistry to achieve sales goals and brand objectives

In-Store Real-time Education and Training (50% of time): On-going training and development of Artists, and in partnership with Field Sales & Sales Leadership, Store & Retail Managers to hold Artist accountable to driving excellence in service, artistry and selling. Work with and determine scheduling with Field Executive Education Manager, identifying priority locations through Tier Door process that focusing on top volume locations.

• Focusing on MAC Artist selling skills of Hero Products and Categories through coaching and Digital assets.
• Support Store & Retail Manager on Core Training Follow-up, On-boarding and ensure Digital Tools are utilized.
• Facilitate Creative and Personalized Workshops for locations in collaboration with the Sales team focusing on internal challenges (artistry, speed, service) to achieve Sales goals.
• Facilitate Skill Certification observations of Artist interacting and doing makeup demonstrations with Customers to achieve and or exceed Skill Certification regional goals.
• Host Beauty Advisor and Department Trainings focusing on their ability to sale Hero Categories.
• In-Store learning to echo core training objectives in driving service, artistry and selling skills within the store environment for Artists and location management.
• Leverage education opportunities during participation in Wholesale, Retail and Retailer in-store events as determined by Field Executive Education Manager.
• Lead by example by demonstrating exceptional customer service by directly interacting with customers on brand messaging, product and application education, artistry and fulfilling customer needs.

Drive Digital Learning, Creative Content Creation, and support internal and external Influencer strategy: (15%)

• Drive adoption of digital learning platform (MY M∙A∙C) as an augment to classroom and in-store learning Video Learning Content Creation (digital) to drive awareness and engagement for Artists.
• Tutorials for digital learning platforms and via social media platforms (Instagram/TikTokl)
• Collaboration with Digital Education Manager for strategic content creation & social platforms for learning and engagement (IG “Lives”, etc.)

Presence/Activities/Support integral to driving service, artistry, selling: (10%)

• Participation in Fashion Weeks as determined by FEEM, Contributions to Marketing, Product Development, Artist Relations Support, Regional Meetings, Training & Back Office Support, Office days, Career Calls, and maintaining regional sets of training equipment and training facility maintenance.

DRIVE STRATEGIC ASSESSMENT AND EVOLUTION OF THE NOAM EDUCATION FOR THE REGION BY:

• Actively participate in Regional Education strategy meetings to determine education priorities (Classroom, In-store, Digital/Social) by presenting ideas and solutions, discussing educational developments, regional service/artistry/selling success and challenges, identifying training opportunities, coaching and supporting others.
• Creating a feedback loop by identifying and communicating effectiveness of training initiatives, training needs, staff performance, and morale with Field Executive Education Manager, Executive Director, Education and VP, Education, NOAM. Offer viable training solutions and strategies to lead and execute educational efforts to drive business needs.
• Creating strong PTA (Post Training Action Plan) subsequent to CORE Classroom Trainings,

(People & Product) People: to discuss developmental next steps (Skill Certification), (PRODUCT) potential challenges, scale best practices and create off-set strategy for launch sell-through objectives.

• Attending regularly scheduled meetings with Executive Director, Education and Field Executive Education Manager to discuss education and business strategies, competitive landscape, product and marketing needs based on field insights, customer service and loyalty drivers, digital learning opportunities, digital content creation, status on regional priorities and PTA plans, identify challenges and define action plans that support the needs of the business.
• Organizing a quarterly and monthly schedule that supports the needs of the business through efficient facilitation of Education Fundamentals, Classroom-based trainings and other educational initiatives, In-Store Support, Leadership Development of Managers, Regional meetings, etc.
• Assisting in strengthening the collaboration across field partnerships to support Brand, Regional and local market objectives.
• Actively promoting continuous learning for others to achieve maximum potential.

LEAD AND DEVELOP EMPLOYEES BY:

• Fostering an environment that encourages the open exchange of ideas and inspires people to look beyond their own roles and understand how they can contribute to the business.
• Drive evolution of modernized US Education department through open dialogue, sharing of best practices and supporting unified vision of evolution.
• Deliver meaningful, developmental education and support for Store & Retail Managers.
• Assisting in ensuring the store environment is safe and that work practices are safe

Qualifications

Anticipated Base Salary Range $75,000 - 112,800 (Depending on qualifications, skills, experience and/or budget). In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s))

• A minimum grade 12 education with specialist training in makeup
• 2+ years’ experience as a MAC Artist Experience as a Product Specialist and Impact Team Member
• 1-year experience in an educational and/or leadership role

EFFORT:

• The position requires moderate physical effort.
• Training equipment bags, (weighing approximately 40 lb. when loaded) must be lifted and transferred to and from vehicles and training venues.
• During training, packing and unpacking of materials is required.
• There may be moving and setting up of chairs, tables and furniture required at training venues.
• Travel by air and car may be required.
• At counters, one must stand nearly 8 hours.

WORKING CONDITIONS:

• Retail Partnered Store (department Store/ retail selling floor).
• M·A·C Store.
• Training room (open area studio, or hotel or conference room).
• Make-up room environment.
• Off-site special event location.

ANALYTICAL/INTERPRETIVE SKILLS:

• Training and coaching new and existing employees and customers.

COMMUNICATION SKILLS:

• Proven ability to provide guidance, instruction and product knowledge and training.

INGENUITY/CREATIVITY SKILLS:

• Demonstrate ability to develop creative, challenging informative and fun ways to work

Job: Retail - Corporate
Primary Location: Americas-US-MD- Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2310511

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.