ABOUT ESTEE LAUDER

The Estee Lauder Companies is the global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. We are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and imagination — a desire to push the boundaries and invent the unexpected — as we continue the bold work of our founder Estée Lauder. 

We connect with our customers anytime, anywhere, from any device. We’re committed to innovation, working with the best tools and technologies available to help our shoppers seamlessly navigate the digital world of beauty. We have a collaborative work environment that hums with the buzz of 80% female leadership. It’s also home to bold technologists, marketers and ecommerce renegades who are shaping the future of beauty. 

MANAGER, UX RESEARCHER

The Estée Lauder Companies is seeking a full-time Senior User Experience Researcher to join the Global Product Team within the Digital Technology Experience (DTX) part of the organization in New York. The Global Luxury User Experience (LUX) Team works on creating the best-in-class customer experiences globally for Estée Lauder Companies brands, such as Estée Lauder, MAC Cosmetics, Clinique, Aveda, Origins, Smashbox, Jo Malone, Bobbi Brown, Darphin, Too Faced, among others.

The Senior User Experience Researcher will collaborate with other researchers, strategists, designers, product managers and developers, navigating between multiple trains to design omni-channel experiences (online and in stores) They will work as part of the Global UX team of researchers and designers, with a specific focus on research and ensuring our strategies throughout the customer experience are well-tested, seamless, and intuitive.

Our team works in a fast-paced multicultural environment with people who are passionate about our customers, brands, and best practices. As a Senior User Experience Researcher, you’ll be responsible for being a thought leader in research by enhancing the user experience for brands on their e-commerce sites along with researching and enhancing features such as Virtual Try On, Live Chat, Online Appointment Booking, and more!

Join us as we build the future of online shopping at The Estée Lauder Companies!

Responsibilities

• Provide leadership, direction, and mentorship for other UX Researchers

• Deliver a UX vision, along with a plan for evolutionary, iterative updates, that actualize the larger vision over time

• Build strong relationships and operating rhythms with leaders inside and outside their core product team to efficiently implement user experiences that are cohesive, inclusive, and well-informed by our research

• Foster ELCO and LUX culture and principles within the group, while setting new standards in executional and operational excellence

• Be responsible for and effectively advocate for users in a fast-paced, corporate climate, imparting day-to-day design leadership that fosters a shared understanding of the user-centric intersection between design, content, business, and engineering

QUALIFICATIONS

• 5+ years or more of experience with generative and evaluative research

• Experience testing and data/KPI to drive decision making by mixed methods approaches

• Experience collaborating with multidisciplinary teams and cross-functional stakeholders throughout the design process; creating UX research deliverables

• Track record of researching and shipping successful platform experiences for consumer users or ability to work within a highly complex and collaborative environment.

• Mastery using research tools and methodologies

• Experience with ecommerce and social platforms in the beauty or luxury industry

• Experience working in an Agile environment, collaborating on JIRA, Confluence, Abstract, and Figma

• Degree in psychology/HCI/human factors

Preferred qualifications:

• Experience balancing product, development, and user-centered goals to help shape overall product strategy.

• Experience working on an analysis from inception to shipment (end to end)

• Effectiveness in working across organizational boundaries to define, manage, and prioritize work.

• Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.

DIFFERENTIATING BENEFITS

• Medical/Dental/Vision Insurance 

• Extensive Paid Parental Leave 

• Learning & Education Assistance 

• Student Loan Contributions 

• PTO for Volunteer Work 

• Adoption Assistance 

• Child and Elder Care Assistance 

• Generous 401(k) Savings Plan and match 

• Stock Purchase Programs 

• Quarterly Product Allowance  

• Employee Discounts 

• Pension Plan/Retirement Growth Account

The anticipated base salary range for this position is $108,500 to $178,500. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results as well as participation in the share incentive plan.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.