ORDER MANAGEMENT

• Ensure order cycle timeliness is met

• Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:

  • order management validation
  •  shipments
  • new launch and promotional program allocations
  • ELC-owned counter requirements
  • Door opening
  • service level details

• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions

• Proactive management with commercial team to alert on out-of-stock situations

• Alert commercial team of inventory status including counter inventory

• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level

• Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules

• Process approved returns orders

REPORTING AND ANALYTICS

• Produce daily/weekly sales report to track actual orders vs target
• Produce daily/weekly order fulfilment report at channel and customer level
• Produce daily/weekly tracking of store inventory levels vs target

QUALIFICATIONS

• University graduate with 2-3 years of working in an SSC environment with prior experience in Customer Service
• Proficient in Thailand and English both written and spoken
• Retail or related industry experience
• Problem solving and critical thinking skills
• Attention to detail and the ability to work independently
• Excellent customer service skills and the ability to work with diverse personalities/cultures across the region
• Ability to change focus when needed, while making regular progress on assigned work/projects
• Detail-oriented, organized and an ability to prioritize and manage workflow
• Excellent verbal, written, and interpersonal communication skills
• High degree of professionalism when dealing with customers and colleagues
• Creates an accountability and “own it” culture
• Brings personalized experience to enhance service delivery
• Provides responsive and flexible service.
• Data and SLA commitment driven
• Familiarity with SAP, Microsoft Office. Prior knowledge of case management tool (Salesforce) would be an advantage
• Domain knowledge in Order-to-Cash (OTC) and replenishment management would be an advantage

JOB: Distribution/ Warehouse/ Logistics - Supply Chain PRIMARY LOCATION: Asia Pacific-MY- JOB TYPE: Standard SCHEDULE: Full-time SHIFT: 1st (Day) Shift JOB NUMBER: 229723

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.