An understated style. Defined by an unconventional sense of sophistication. With taste that is rarified, yet a touch audacious. Timeless and elegant…but always infused with a charming dash of wit and whimsy. 

It is exactly these distinctly British qualities that are the heritage, and heart, of Jo Malone London. Since its inception in 1994 - when our founder created a handful of scents revolutionary in their discerning simplicity - Jo Malone London has become a name internationally synonymous with all that is most coveted in British style. 

At Jo Malone London, you’re more than a sales associate; you’re a fragrance Stylist who creates, with sophistication, a personal scented statement perfectly suited and tailored to your customer’s tastes. Our Stylists are responsible for celebrating British style with unexpected fragrances and the elegant art of gift giving with our fragrance experiences that amaze.  

Learn the World of Jo Malone London to passionately deliver our transformative fragrance and lifestyle experiences to your customers—Stylists will provide scented journeys through fragrance discoveries, personalized services, and pampering “me-time” that capture our luxury brand’s ultra-prestige high-touch and our spirit of generosity; will acquire, engage and build loyal customer relationships through consultative explorations; and will drive our menu of Tasting Bar services that builds product arc adoption, and your personal and team Key Performance Indicators (KPIs).

As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development.  

Role Responsibilities

• Demonstrate “customer-centric” mindset and values during all touch-points of the customer journey.
• Adopt, champion, and deliver Jo Malone London’s Art of Gift Giving standards of excellence.
• Support all efforts to reach and exceed top-line sales goals and Key Performance Indicators (KPIs) respecting and maintaining directives and selling standards.
• Commit to reaching and exceeding consultative service goals designed to acquire, engage, retain, and grow customer relationships.
• Approach “building your business” with a driven, goal-oriented, entrepreneurial outlook.
• Identify, create, and participate in special events that develop relationships and deliver top-line sales.
• Effectively connect with customers, and collaborate with coworkers and management, using excellent oral and written communication skills.
• Demonstrate, recommend, and share product point of differences to meet specific customer needs.
• Embrace and use omni-channel and POS platforms with demonstrated savviness.
• Support store operations (including opening/closing duties), visual merchandising, and policies and procedures.
• Participate in inventory accountabilities, including receiving-in, cycle counts, economizing, and loss prevention measures.
• Take part and take pride in keeping your store looking immaculate, always.
• Maintain our high standards for grooming and personal image to deliver a classic and chic, modern and crisp first impression.
•  All other duties or projects as assigned.

QUALIFICATIONS

• Proven luxury and/or specialty retail store experience.
• Desire to join a luxury fragrance and lifestyle brand with growth opportunity.
• Passionate about delivering inspirational, authentic and personalized customer service.
• Excellent oral and written communication skills.
• Ability to perform basic math.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft office.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Must be able to stand and walk for length of shift.
• Ability to lift up to 25 lbs.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

JOB: Retail - Store PRIMARY LOCATION: CA-BC-Richmond JOB TYPE: Standard SCHEDULE: Part-time SHIFT: Variable JOB NUMBER: 228715 We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.