Redesign Health is looking for a Customer Operations Agent to join Lively (http://www.listenlively.com), our direct-to-consumer company dedicated to creating a best-in-class experience to help solve one of America’s greatest healthcare issues – untreated hearing loss. Lively's mission is to democratize, simplify and de-stigmatize the adoption and use of technically advanced hearing aids, empowering more people with hearing loss to hear better.
The ideal candidate is someone who can help us execute on an amazing customer experience. You will work with a team to spearhead the customer support efforts with passion, patience, and perseverance. You are empathetic and dedicated to using your people skills and expert knowledge to turn frustrating situations into joyful experiences. You will act as the primary touchpoint for our customers answering support requests and general inquiries via phone, text, and email. You will report to the Customer Operations Lead.
Your primary responsibilities will be to:
Bonus points for: