Overall Responsibilities:

• Offer exceptional Customer Service to all clients.
• Exemplify Everyday Athlete's core values: Strong Body, Focused Mind, Playful Attitude
• Perform all necessary duties to improve the effectiveness and efficiency of the operation of Everyday Athlete at all times

Specific Customer Service Responsibilities:

• Client Check-In
• Greet each client that walks in the door
• Learn each client’s name
• Ensure that the client information on file is correct.
• Ask questions of the client whenever necessary to update their file.
  Ensure that they are happy and properly is “checked-in” for their service or appointment
• Be sure that their payment is up-to-date
• Always conduct yourself in a friendly, professional manner
• Communicate professionally.
• Follow all EA procedures and protocols on communication including emails
• Become an expert in all the Everyday Athlete offers so that you can speak knowledgeably about Everyday Athlete's service and facilities.
• Assist clients with scheduling their family including classes and Private Training sessions -by phone, and via email
• Develop and maintain trust-based relationships with clients, parents, and guests
• Greet clients, prospective clients, and guests with enthusiasm and professionalism
• Respond and assist in answering any client, potential client, or guest questions, concerns, or needs
• Consistent punctuality for beginning shifts, taking breaks and ending shifts
• Provide training recommendations from personal critique during the end of day closeout meetings
• Provide COS with prompt notification on an emergency, injury, or any other particular situation affecting current work or the following day’s work
• Communicate to COS important information regarding client and studio issues

• Experience working in fast-paced, fun, family-centric business.
• Love of People
• Positive mindset
• Work Ethic
• Never give up attitude
• Ability to stay focused
• Ability to work independently and know when to ask for help
• Technical experience with Google Apps, Apple Software, Microsoft Office Suite, Social Media

Everyday Athlete operates fitness and wellness facilities designed for the way people live in Brooklyn today. We welcome the whole family and offer quality, personalized and authentic programs that make our customers feel happy. Our facilities feel like an extension of our customers’ homes and lives. Everyday Athlete’s facilities are designed to help you feel motivated, inspired, and excited. You will immediately feel the difference in our exclusive private settings and with our trainers/coaches who are experts at creating optimal experiences via our training programs. Everyday Athlete is known for the quality of its methods and style of its coaching. So whether you choose to train one-on-one or in a small or large group, you receive individualized attention, correction, and continually motivating coaching style. Your experiences with us are always kept fresh as we continue to create new and exciting fitness progressions and ways to keep you challenged and fit.