CVS Health is the nation's premier health innovation company helping people on their path to better health. We are building a new health care model that is easier to use, less expensive, and puts the consumer at the center of their care. Our Internship Program is a nationally recognized experience; it is also a great way to gain confidence, sharpen your skills, and make a difference.

You will gain valuable work experience and participate in:

• Digital pharmacy products that contribute to the success of our business
• Identification of key customer experiences that contribute to the success of our business
• Mentorship and networking opportunities
• Interaction with, and opportunity to learn from, cross-functional UX/Design, Analytics, Marketing, Engineering and other partners, and senior leaders

Our corporate interns have an increased likelihood to receive an offer for a future role with CVS Health.

Be a part of creating innovative digital solutions that will make healthcare more accessible, more integrated and more reliable for people, in stores and virtually via mobile applications or web. We are seeking a passionate, driven individual who wants to join a high energy and growing team to make a difference in customers' lives and who want to be on the ground floor of digital innovation that aims to reinvent what a health care company can be.

CVS Health is looking for a passionate, curious and highly customer-centric individual to join our Digital Pharmacy Product Management team as a product management analyst. As a member of the team, the analyst will help to drive digital innovation by analyzing the performance and trends of our digital products, and using various “Voice of Customer” listening posts to identify and address product enhancement opportunities.

What this business area supports:

The digital pharmacy is an important differentiator for the company. We deliver digital pharmacy products and customer experiences across channels (desktop, mobile web, and mobile app) in support of major business units (Retail pharmacy, Specialty pharmacy, and Caremark pharmacy benefits management.)

Responsibilities

• Digital pharmacy product requirements – assist digital Product Manager with documenting business requirements and testing digital pharmacy experiences to validate that they are performing as expected
• Conduct qualitative and quantitative analysis and research to support Voice of Customer listening posts.
• Support the digital product lifecycle and contribute to documentation (e.g., requirements / user stories, project plans), user acceptance testing, release management, KPI tracking and evaluation
• Create summaries for leadership and cross-functional stakeholders of Top Customer Themes
• Creates and maintains dashboards and reporting to measure metrics and KPIs for Digital products in market
• Work with the appropriate team (optimization team, IT, vendors, etc.) to establish A/B testing approach and strategies as appropriate. Establish out the necessary measurement reporting.
• Proactive Insights
• Utilizing an array of “Voice of Customer” tools, identify actionable insights for future customer centric enhancements.
• These tools may include customer surveys, direct customer feedback, market research, call shadowing, competitive benchmarking, and other tools.
• Leveraging our analytics and IT teams along with external stakeholders to prioritize these insights will be key.
• Reactive Insights
• Day to day monitoring of “site health” from the VoC perspective.
• Quickly pinpoint and triage existing customer pain points. Leverage our analytics and IT teams to prioritize production issues and trends.

Start date: June 7th, 2021

End Date: August 13th, 2021

Location: To ensure the health and safety of our colleagues, this position will be work-at-home.

REQUIRED QUALIFICATIONS

• Proficiency with MS Office (Excel, PowerPoint, Word)
• Educational or prior internship experience with business analysis
• Interest in innovation
• A successful candidate is someone who is curious and willing to jump in and manage details, while keeping the larger strategy and customer-focus in mind. Also helpful is an ability to derive insights by leveraging customer research, data and analytics and to develop ideas and a plan, even when data is incomplete or imperfect
• The successful candidate has strong project management skills and must be able to manage multiple tasks and projects simultaneously, own a project from start to finish, prioritize workload effectively, and thrive in a dynamic environment.

PREFERRED QUALIFICATIONS

• Strong analytical and technical skills
• Excellent written and verbal communication skills to communicate effectively with a diverse audience
• Well organized, entrepreneurial, and able to prioritize among multiple projects with limited supervision
• Outstanding interpersonal skills and ability to develop relationships across diverse teams
• Demonstrated leadership experience
• Adaptability and flexibility for a dynamic work environment
• Technology savvy with an eye for continually improving customer experience
• Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail
• Encourage teamwork and a positive environment to improve team effectiveness
• Be resourceful and can quickly and successfully adapt to change
• Have an interest in obtaining full-time position within CVS Health

EDUCATION

• You should currently be pursuing a Bachelors degree
• Have an anticipated graduation date between May 2021 and May 2022
• Have a 3.0 + cumulative

BUSINESS OVERVIEW

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.[]

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.