OVERVIEW

Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career.

The American Heart Association has an excellent opportunity for a SENIOR USER EXPERIENCE (UX) DESIGN MANAGER based out of our National Center office located in Dallas, TX!

This position can be home based with flexibility to travel.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, Twitter, and at heart.org.

RESPONSIBILITIES

This individual will be responsible for setting and driving the user experience vision for digital projects and properties in Healthcare Business Solutions (HBS) and the emergency cardiovascular care (ECC) portfolio. Responsible for collaborating with team members to gain a deep understanding of business objectives and audience, gather digital experience requirements, goals and user needs for both established properties and project-specific efforts. Also, responsible for developing high-fidelity prototypes that demonstrate a best-in-class user experience, based on research and testing. Aligns evolving market trends, usage patterns, and business goals.

• Drive the creative and user experience vision for digital projects and HBS properties.

• Work with design, marketing, content, development, digital operations, external vendors and partners to execute the digital user experience vision.

• Advocate on behalf of business stakeholders to technology teams, influencing resource allocation based on strategic plans and priorities.

• Collaborate on vision for designers, developers, and analysts in the production of compelling digital experiences across a variety of applications.

• Uses efficient change management to drive products toward short- and long-term goals

• Partner with marketing, sales, customer service and project stakeholders to understand business goals and current user behaviors, identify opportunities in existing applications/sites and recommend feasible solutions

• Create application prototypes and specifications appropriate for requirements, presentations and user testing

• Lead research efforts into digital user experience such as designing and conducting user studies to validate design strategies, A/B testing, competitor analysis, user research, and more.

• Collaborate with agency, in-house business analysts and development teams to define project goals and requirements

• Conduct or facilitate content audits and inventories

• Create and maintain user experience guidelines for various digital properties based on best practice and research. Provide updates and training as needed to all levels of internal and external stakeholders

QUALIFICATIONS

• Bachelor's Degree preferred

• Five (5) - Eight (8) years of relevant experience

• Proven experience solving a range of digital user experience problems for a variety of audience types

• Experience implementing best-practices for content strategy, inbound marketing, and conversion tracking and optimization.

• Aptitude for approaching challenges with a focus on identifying solutions, informed by practical limitations, current evidence, and general business acumen.

• Experience working with cross-functional project teams including researchers, designers, developers, business stakeholders and data analysts

• Experience with best practices for information architecture and interaction design, user-centered design process, design thinking practices, and user experience principles and techniques

• Experience leading user research, content testing, and usability testing sessions, synthesizing findings and translating them to actionable tactics

• Experience working with both Agile and Waterfall project management methodologies

• Excellent interpersonal and analytical skills, including multi-tasking on multiple projects simultaneously

• Excellent verbal and written communication skills

• Ability to work independently and as part of collaborative project teams

• Minimal travel

PREFERRED QUALIFICATIONS:

• Experience with a variety of digital measurement and analysis tools, including Google Analytics 360

• Familiarity with PHP, HTML5, CSS3, Javascript, and Bootstrap

• Familiarity with Sitecore, Magento, and Learning Management Systems

• Proficiency in Axure, Adobe XD, Sketch, or InVision

• Experience using Sketch, Adobe XD, Balsamiq, Figma, or similar prototyping tools and production of lightweight wireframes to visually communicate ideas such as architecture, design and workflows to stakeholders and production teams

• Front-End Development (preferred)— experience in the execution of responsive design, familiarity with HTML, CSS, and JavaScript and build tools

• Back-End Programming (preferred)— working knowledge of server-side infrastructure, programming languages (e.g. Java, PHP, C++) and database systems (e.g. SQL Server, MySQL, MongoDB, DynamoDB)

COMPENSATION & BENEFITS

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.

• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.

• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.

• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.

• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.

• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? Click here to see other opportunities.

EOE/Protected Veterans/Persons with Disabilities

The American Heart Association is the nation’s oldest and largest voluntary organization dedicated to fighting heart disease and stroke. We fund innovative research, fight for stronger public health policies, and provide critical tools and information to save and improve lives.

Heart disease is the No. 1 killer worldwide, and stroke ranks second globally. Even when those conditions don’t result in death, they cause disability and diminish quality of life. We want to see a world free of cardiovascular diseases and stroke.

The size and scope of our organization, along with our more than 40 million volunteers and supporters, allows us to make a real impact on our shared focus of cardiovascular and overall health.